Yep, I get days like that..
1) Customer calls from a commercial site, saying you need to do a better job cleaning up.. I was like uhh.. okay no problem..
2) Residential customer calls, saids I would like you to use a reel mower on my property.. I send out my guy and he said, uhm we dont use reel mowers and we dont specailize in lawn service..
So it looks like 2 customers are going to be dropped/fired soon..
.. Shindaiwa all the way!