Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #1  
Old 09-02-2002, 08:27 PM
outrunjason's Avatar
outrunjason outrunjason is offline
LawnSite Senior Member
 
Join Date: Feb 2002
Location: dallas
Posts: 694
Need examples of surveys and letters.

I want to send out an end of year survey. Asking simple questions like how would you rate our service on a scale of one to 10 stuff like that.

Also I want to send out a letter explaing that the season is comeing to the end and kinda let them know how fall clean-ups work.

Anybody give me an example on these. I need one asap. I have done a search and didn't find much.

Thanks, Jason
Reply With Quote
  #2  
Old 09-04-2002, 01:28 PM
turfmarketing turfmarketing is offline
LawnSite Member
 
Join Date: Apr 2002
Location: Ohio
Posts: 49
Surveys

Jason--

The best way to find-out about how your customers feel about your service, is to just call them. So many people/businesses today hide behind technology and/or impersonal letters, that a REAL phone call is unheard of.

Set aside some time everyday, make a list of all your customers and start calling. Make the call very informal. Tell them you just wanted to make sure that they were happy with your service and ask them what you can do to serve them better. End the call with a sincere "Thank You" for their time. And mention that you also offer late summer and early fall services to get their lawn ready for winter. If they're interested, you can stop by to give them a quote.

The more you can talk and meet with your customers, the more they will get to know you. And everyone knows that "people buy from people that they know."
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 05:03 AM.

Page generated in 0.06032 seconds with 7 queries