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  #1  
Old 08-04-2011, 06:15 PM
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irritation irritation is offline
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Customer is always right?

Not in this biz.

Just got off the phone with an irate customer. From his description it's a maxi-paw that quit rotating and, according to him, I missed it during spring start up. Said his grass is dying. Wants me to repair at no cost to him.

Most understand that a 20 year old system is bound to have failures but some think spring start up will ensure a trouble free system all summer and if a problem arises, it's my fault and I should come back and repair for free.

I tried to explain it to him how it is but he didn't get it and remained pissed off. "Will, you just lost my service and I have no problem losing PITA customers. I turn down more new customers that are closer and have newer systems".
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  #2  
Old 08-04-2011, 06:26 PM
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Wet_Boots Wet_Boots is online now
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it is your fault - get over there and fix that system
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  #3  
Old 08-04-2011, 06:39 PM
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irritation irritation is offline
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Quote:
Originally Posted by Wet_Boots View Post
it is your fault - get over there and fix that system
You're right. Should I replace his lawn too?
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  #4  
Old 08-04-2011, 06:30 PM
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AI Inc AI Inc is offline
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" if I had the ability to see whats going to break in the future do you realy think I would be working in the effing mud"?
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  #5  
Old 08-04-2011, 08:27 PM
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DanaMac DanaMac is offline
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Quote:
Originally Posted by AI Inc View Post
" if I had the ability to see whats going to break in the future do you realy think I would be working in the effing mud"?
I always get asked "when is the first freeze coming so I can shut my system off?" or "when is the last frost so I can start my system up?"
My answer is the same as yours Steve, If I could predict the weather, I wouldn't be working on your sprinkler system.

Are you sure that we are not brothers? We think alike, prefer the same sports teams, and even our companies are similar.
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  #6  
Old 08-04-2011, 06:37 PM
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KrayzKajun KrayzKajun is online now
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Surprised he didn't blame the "Lawn Guy" lol
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  #7  
Old 08-04-2011, 06:43 PM
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irritation irritation is offline
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Quote:
Originally Posted by KrayzKajun View Post
Surprised he didn't blame the "Lawn Guy" lol
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Not me, it's always the sprinkler guy's fault. It's either too much water or not enough sometimes both.
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  #8  
Old 08-04-2011, 08:32 PM
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greenmonster304 greenmonster304 is offline
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Quote:
Originally Posted by irritation View Post
Not me, it's always the sprinkler guy's fault.
About 2 hours ago I left a job where the home owner who is very nice and hot by the way, told me that the landscaper told her it was my fault that the sod died where hetold me a 10' wide walk way from the drive to the house was going to be built. I guess he didn't have time to build it and she was tired of looking a dirt he just threw down so sod for now but never told me. She was understanding but why the hell can't people own up to there own mistakes?
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  #9  
Old 08-04-2011, 06:48 PM
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I always liked the "sprinklers killed my lawn" after a new border planting blocks the only sunlight the lawn was receiving
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  #10  
Old 08-04-2011, 06:58 PM
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irritation irritation is offline
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No, it's "I must have a leak" after they build a bed that works like a dam.
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