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  #1  
Old 08-30-2012, 05:00 PM
Fwilamosky Fwilamosky is offline
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Join Date: Mar 2011
Location: Columbus Ohio
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Residential Contracts

I'm wondering who here makes their residential mowing clients sign a contract. I know of companies around me that require and some that don't. I know all comm jobs you contract, but I'm in different about the resi's.
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  #2  
Old 08-30-2012, 05:02 PM
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grandview (2006) grandview (2006) is offline
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Not so much a contract ,just an agreement to how much they will pay per cut.
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  #3  
Old 08-30-2012, 05:18 PM
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123hotdog 123hotdog is offline
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I went to a mowing seminar a few years ago put on buy a guy in Ohio named Wayne Voltz. They went to service agreements on every account. Lost some but over all it bettered their business. I sorta adopted this policy. All my existing customers grandfathered in so to speak, but every new customer signs a service agreement, whether commercial or residential. Some won't sign and that's okay. The ones that do pay and pay on time and take me serious as a business and not the " lawn guy". This also allows me to weed out the dead beats.
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  #4  
Old 08-31-2012, 11:39 AM
coolluv coolluv is offline
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Quote:
Originally Posted by 123hotdog View Post
I went to a mowing seminar a few years ago put on buy a guy in Ohio named Wayne Voltz. They went to service agreements on every account. Lost some but over all it bettered their business. I sorta adopted this policy. All my existing customers grandfathered in so to speak, but every new customer signs a service agreement, whether commercial or residential. Some won't sign and that's okay. The ones that do pay and pay on time and take me serious as a business and not the " lawn guy". This also allows me to weed out the dead beats.
Testify Brother Testify.

Dave...
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  #5  
Old 10-28-2012, 07:58 PM
terrabites terrabites is offline
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Location: Braselton, GA
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Contract

Quote:
Originally Posted by 123hotdog View Post
I went to a mowing seminar a few years ago put on buy a guy in Ohio named Wayne Voltz. They went to service agreements on every account. Lost some but over all it bettered their business. I sorta adopted this policy. All my existing customers grandfathered in so to speak, but every new customer signs a service agreement, whether commercial or residential. Some won't sign and that's okay. The ones that do pay and pay on time and take me serious as a business and not the " lawn guy". This also allows me to weed out the dead beats.
Could you or one of the other guys post a copy of your agreements? I just completed my first season (did it without a service agreement), and I want to start using agreements next season...at least for new customers.
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  #6  
Old 10-31-2012, 12:02 AM
andyslawncare andyslawncare is offline
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Location: Palmetto, GA
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Sample Contract that I wrote

Quote:
Originally Posted by terrabites View Post
Could you or one of the other guys post a copy of your agreements? .

I've edited my personal information from a recent contract. I've pretty much made my proposal into a contract by adding to it. Lots of copy and pasting to keep things easy. I also reuse proposals and contracts based on the type of work (just slight changes to personalize the new property. From $100/month to $1300/month is all about the same, just change to fit the property and what needs to be done. I try to break down the fees for residential, but not so much for commercial. Takes about 10 minutes to edit the whole thing. Note that I offer full service, and you will need to adjust for your business.

Hope this helps some of you out there.


BTW, I just reformatted my computer today, and haven't put Word back on yet. You will not be able to write over this file unless you know how to. I won't explain the method.

Also,

None of my proposals are given on site. I email each one in .PDF files. I use a program called Cute PDF writer to save them to PDF. This way they can't be edited, and I have a good communication trail through searchable email messages. If a customer doesn't use email, I really don't want to work for them (same if a customer doesn't leave a voice message), because I usually communicate after business hours.
Attached Images
File Type: pdf maintenance contract.pdf (44.4 KB, 142 views)
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  #7  
Old 10-31-2012, 08:56 AM
terrabites terrabites is offline
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Location: Braselton, GA
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Andy, this is great. I really appreciate it. Looks like you are doing pretty well with your business. I'd love to talk more "offline" about how you run your business, since we are in the same general area. I'm about as far NE of Atlanta as you are SW.
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  #8  
Old 08-31-2012, 09:40 AM
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Lawn Pawn Lawn Pawn is offline
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Not having a contract works both ways....

If you have an account go sour for whatever reason, you are not obligated to suffer for it. Notify them in writing email, whatever your ...service agreement states.... and you are shed of them.

Mine says five days notice to terminate... either party... that simple. Be polite, honest and respectful and there should be no problems.

A contract means nothing to the Weasel that respects nether man nor beast anyway. My time and sanity are worth more to me than proving I'm right, or losing a few bucks.

Keep agreements short... to the point.. and something you yourself would sign.
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  #9  
Old 08-31-2012, 11:39 AM
coolluv coolluv is offline
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Location: Atlanta
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Quote:
Originally Posted by Lawn Pawn View Post
Not having a contract works both ways....

If you have an account go sour for whatever reason, you are not obligated to suffer for it. Notify them in writing email, whatever your ...service agreement states.... and you are shed of them.

Mine says five days notice to terminate... either party... that simple. Be polite, honest and respectful and there should be no problems.

A contract means nothing to the Weasel that respects nether man nor beast anyway. My time and sanity are worth more to me than proving I'm right, or losing a few bucks.

Keep agreements short... to the point.. and something you yourself would sign.
Bingo.

Dave...
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  #10  
Old 08-31-2012, 01:32 PM
jhouchins jhouchins is offline
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Location: East TN
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This was a good informative post. Very good points all around.
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