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Old 11-02-2012, 08:44 PM
LawnScapers of Dayton LawnScapers of Dayton is offline
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Location: Dayton, OH
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How do you prove you were there??

I just had a new client (new this year) email me and basically state that he didnt think I did 2 leaf clean ups at his house in Oct. My question is what do you guys do to prove/document you performed a service on a lawn.....when it could very well look like you were never there 1 hour after you leave....


THanks


I am thinking door hangers, small yard signs, phone calls, etc....
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  #2  
Old 11-02-2012, 08:46 PM
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Patriot Services Patriot Services is online now
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Digital camera or cell phone. Has ended a few conversations real fast.
Posted via Mobile Device
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  #3  
Old 11-02-2012, 08:52 PM
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Sprinkler Buddy Sprinkler Buddy is offline
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That sounds like a customer that needs to be replaced ASAP! I can't stand when they try pulling that.
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  #4  
Old 11-02-2012, 09:09 PM
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Bunton Guy Bunton Guy is offline
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Location: charlotte nc
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I bought door hangers for real cheap. They have check boxes. I only use them for PITA customers.

BTW. Be the bigger man and send that jack wagon a dear john letter. It will be the best feeling ever . Nobody needs that added stress!
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  #5  
Old 11-02-2012, 09:14 PM
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nobagger nobagger is offline
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Location: Pa
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Quote:
Originally Posted by Patriot Services View Post
Digital camera or cell phone. Has ended a few conversations real fast.
Posted via Mobile Device
YUP! We installed on board cameras in our trucks for plowing because I got so sick and tired of a few people who couldn't get the concept of it's snowing 2"/hr and windy.....yeah, its going to look like we were never there an hour later! "Do ya want me to stream you the video to your email?" Customer..."No that wont be necessary, keep up the good work". LOL When you take pictures just make sure there's a time and date stamp on it. We do this for ALL of our fall clean ups if they aren't home and keep them all until their final bill is paid.
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J and B Lawncare:

On our own as of 2003. Proud to be a full time, legitimate company.

Equipment we use:
Ford trucks
Pro Line and GatorMade trailer's
Gravely, Exmark, Honda and Snapper mower's
Echo trimmer's and blower's
LittleWonder equipment
BillyGoat equipment
New Holland and Dresser loader's (snow removal)
Fisher snow plow's
DownEaster and Fisher salt spreader's
TurboTurf fertilizer tank

http://jandblawncare.net
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  #6  
Old 11-02-2012, 09:28 PM
newguy123 newguy123 is offline
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I keep a running log of each customer I service along with the date and time. I could go back and tell you what customer I mowed last August (2011) on a Thursday at 9am. Having a running log should do the trick. Kind of hard to lie about 5+ months of writing times and dates for customers properties you took care of, especially when you can go back months and months.
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  #7  
Old 11-02-2012, 09:41 PM
DEPENDABLE LANDSCAPING DEPENDABLE LANDSCAPING is offline
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Join Date: Mar 2011
Location: dennis ma.
Posts: 1,344
Just had the same conversation with a customer.
" wondering if your guys skipped me this week , if they did I'm sure they didn't catch it there are leaves everywhere"

My response
" as a matter of fact mrs. ........... We switched up mow routes this week, I mowed your property and yes I caught all the grass and leaves, even the row that you raked out of the beds onto the lawn"

Her response

" thanks Greg keep up the good work"

Have a nice day,
Good luck guys, it is all part of the game.
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  #8  
Old 11-02-2012, 09:45 PM
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nobagger nobagger is offline
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Location: Pa
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Quote:
Originally Posted by newguy123 View Post
I keep a running log of each customer I service along with the date and time. I could go back and tell you what customer I mowed last August (2011) on a Thursday at 9am. Having a running log should do the trick. Kind of hard to lie about 5+ months of writing times and dates for customers properties you took care of, especially when you can go back months and months.
Writing things down is good for your records but the customer can and usually will say "anyone can write that down". Just sayin' not much proof and the burden of proof is ALWAYS on you
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J and B Lawncare:

On our own as of 2003. Proud to be a full time, legitimate company.

Equipment we use:
Ford trucks
Pro Line and GatorMade trailer's
Gravely, Exmark, Honda and Snapper mower's
Echo trimmer's and blower's
LittleWonder equipment
BillyGoat equipment
New Holland and Dresser loader's (snow removal)
Fisher snow plow's
DownEaster and Fisher salt spreader's
TurboTurf fertilizer tank

http://jandblawncare.net
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  #9  
Old 11-02-2012, 11:47 PM
newguy123 newguy123 is offline
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Quote:
Originally Posted by nobagger View Post
Writing things down is good for your records but the customer can and usually will say "anyone can write that down". Just sayin' not much proof and the burden of proof is ALWAYS on you
Yeah...but a running log of 5 months in the past, for this customer and dozens of others? That's pretty convincing to me.
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  #10  
Old 12-21-2012, 07:45 AM
Richard Martin's Avatar
Richard Martin Richard Martin is online now
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Join Date: Mar 2000
Location: Greenville, NC
Posts: 14,554
Quote:
Originally Posted by newguy123 View Post
I keep a running log of each customer I service along with the date and time. I could go back and tell you what customer I mowed last August (2011) on a Thursday at 9am. Having a running log should do the trick. Kind of hard to lie about 5+ months of writing times and dates for customers properties you took care of, especially when you can go back months and months.
I do the same thing. I can go back at least 10 years and tell any customer details about my visit to their house on any given day.
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