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Old 11-06-2012, 04:52 PM
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cgaengineer cgaengineer is offline
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Stihl HS45 warranty claim denied!

First off, I know the HS45 is not the professional hedge trimmer and that is not the problem.


At the end of last season (less than one year ago) we purchased a second HS45 hedge trimmer to replace the first HS45 that had a broken handle (the lower portion of the handle on the white plastic was cracked). Last week the handle broke on the newer unit so we brought both in to our Stihl dealer. The dealer told me he would have to contact th Stihl rep to see if they would cover it under warranty...it was denied. I was told it was from hanging to unit by its handle (it does have a hole for hanging in the handle). I am now down two hedge trimmers and I am considering switching to a different brand...we have about $5000-$6000 worth of Stihl equipment from Chainsaws and concrete saws to trimmers blowers and hedge trimmers...naturally I am a bit pissed off. I don't abuse my equipment but I don't baby them either.

The dealer offered to sell me the lower plastic housing at his cost ($39 each) but I will have to replace the part myself which I don't mind doing, but I don't think it's tr dealers responsibility to take it on the chin because Stihl denied a claim.

I am now in the market for another brand hedge trimmer that's as lightweight a the HS45 but with a better handle design. I will be selling the two repaired HS45's to finance the new hedge trimmer/trimmers. I refuse to use these two units only to have them break again due to a poor handle design.

Has anyone been denied a warranty claim by Stihl?
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Old 11-06-2012, 05:05 PM
macgyver_GA macgyver_GA is offline
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Chris,

Have you looked into Kawasaki? I picked up the smaller 600 model (kht600? I think) recently and I like it. 24" double side blade. weighs a hair more than the stihl which I'd imagine could be contributed to a bigger blade than the hs45. Twice the fuel capacity of the HS 45. A little less displacement than the HS45. Ball bearing gearbox.

I think I paid $250 from my local kawasaki dealer.
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Old 11-11-2012, 02:34 AM
blake101 blake101 is offline
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Quote:
Originally Posted by macgyver_GA View Post
Chris,

Have you looked into Kawasaki? I picked up the smaller 600 model (kht600? I think) recently and I like it. 24" double side blade. weighs a hair more than the stihl which I'd imagine could be contributed to a bigger blade than the hs45. Twice the fuel capacity of the HS 45. A little less displacement than the HS45. Ball bearing gearbox.

I think I paid $250 from my local kawasaki dealer.
I am with this guy, you really should try the Kawasaki KHT600D nice little trimmer. I don't think you will be disappointed.
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Old 11-06-2012, 05:47 PM
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cgaengineer cgaengineer is offline
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I'm gonna take a look at it...that's $100 less than the HS45...we wear the blades out far before the engines quit...even sharpening. Not sure where a Kawi dealer is close to me...we have Echo and Shinny.
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Old 11-06-2012, 05:52 PM
larryinalabama larryinalabama is online now
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TRufully Im getting "burned"out on Stihl.

Ive had the Kawasaki 30 single sided trimmer for 10 years now, its not as good as new but its still good.
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Old 11-06-2012, 05:59 PM
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cgaengineer cgaengineer is offline
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My main reason for posting this thread is to hope a Stihl rep sees it...I have no problem switching to a better company if Stihl will deny a claim for a $40 poorly designed part.
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Old 11-06-2012, 07:02 PM
jc1 jc1 is online now
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We have 4 of the hs45 trimmers hanging in our trailer for years with out having a handle break. Is it possible. That other equipment is moving and breaking them or misuse from employees?
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Old 11-06-2012, 07:08 PM
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cgaengineer cgaengineer is offline
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Originally Posted by jc1 View Post
We have 4 of the hs45 trimmers hanging in our trailer for years with out having a handle break. Is it possible. That other equipment is moving and breaking them or misuse from employees?
Two people using them, my partner and I.
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Old 11-06-2012, 07:19 PM
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TriCountyLawn TriCountyLawn is offline
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Wonder how long they hang in the store by those handles...
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Old 11-06-2012, 07:20 PM
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cgaengineer cgaengineer is offline
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Wonder how long they hang in the store by those handles...
He claimed it was because they were hanging in the back of our truck and the vibration caused it.
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