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  #1  
Old 11-12-2012, 05:06 AM
kennymo81 kennymo81 is offline
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Would you walk away from an account over dog droppings?

3 out of my twenty customers leave dog droppings all over the yard to the point where it is unavoidable. I have considered dropping the customers even though they are decent paying and reliable accounts. Am I over-reacting or has anyone else dropped customers because of this same problem?
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Old 11-12-2012, 06:02 AM
StanWilhite StanWilhite is offline
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Hmmm....Yes I would...but I'd be careful where I stepped as I was leaving.

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  #3  
Old 11-12-2012, 06:21 AM
Monroe74 Monroe74 is offline
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Would you walk away from an account over dog droppings?

Offer to pick up the dripping for an extra charge.
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Old 11-12-2012, 06:32 AM
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Florida Gardener Florida Gardener is online now
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Yup, I would most def walk away. I am not a dog crap removal service and I think it is disrespectful when people do that. If they can't clean up after the dog, I can't take care of the property.
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Old 11-12-2012, 06:47 AM
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cgaengineer cgaengineer is offline
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I just run it over and leave a stink cloud after I leave...
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  #6  
Old 11-12-2012, 06:53 AM
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mowerman90 mowerman90 is online now
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Find a large load and make sure to drive over it with one of your drive wheels. Then drive across the sidewalk by their front door making sure that you leave a deposit for them to step in. If they complain tell them it's unavoidable, what with the condition they leave their yard in. If they decide to clean up, the problem is solved. If they don't then drop'em!
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  #7  
Old 11-13-2012, 07:58 PM
blk90s13 blk90s13 is offline
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Quote:
Originally Posted by mowerman90 View Post
Find a large load and make sure to drive over it with one of your drive wheels. Then drive across the sidewalk by their front door making sure that you leave a deposit for them to step in. If they complain tell them it's unavoidable, what with the condition they leave their yard in. If they decide to clean up, the problem is solved. If they don't then drop'em!

That worked for me now they have a pooper scooper service and if I get there a day early for any reason the wife would run out to clean up the back yard while I am doing the front yard
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  #8  
Old 11-12-2012, 07:30 AM
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clydebusa clydebusa is online now
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I have 2 to drop this next year. One account I have had for 4 years. They had a couple little dogs no big deal. But this last summer they bought a blood hound. This thing makes piles a elephant would be proud of and digs in the yard. Time to go!
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  #9  
Old 11-12-2012, 08:02 AM
pseudosun pseudosun is offline
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I almost started a thread on this, but got sidetracked. I picked up a lady customer who realized that her dog left alot of poop, and she said that she'd try to scoop it up before i got there. As with alot of things, she gradually tapered off, and doesn't even do it anymore. Also, she must be aware because she scurries in the house and avoids me while motioning to me that the check is under the mat. I made a joke about it to try to get my point across, but it seemed to anger her, and she said "o well, i'll try" or something like that. I don't think it will change with this customer. The only question is if i'm gonna take this "crap" anymore. The answer is no.
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  #10  
Old 11-12-2012, 08:03 AM
H & M Yard Improvements H & M Yard Improvements is offline
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I had one customer that I dropped because of dog **** on the yard! I told him that you need to clean up after your dog prior to service! He said why don't I give you an extra $5 per visit if you pick it up! I felt kind of insulted by that. My partner said to him: It's your dog, you clean it up and that it only takes 2 mins to go walk behind your dog with a scooper or bag or whatever! I told him we weren't a dog waste removal company. These people also had kids that played in the yard too. You would think that they would clean up with having kids and all.
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