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  #1  
Old 12-30-2012, 08:25 PM
millie86 millie86 is online now
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Join Date: Feb 2012
Location: lexington ky
Posts: 86
renewing customers

I'm kind of new to this site. I have about 35 verbal accounts(residential).Mowing starts up here around the 3rd week in march. Just wondering what do you guys think when would be good to call customers and ask if they want me to mow again. any other suggestions would also be helpful. *also, last year was my first year on my own.
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  #2  
Old 12-30-2012, 08:30 PM
exmark user exmark user is offline
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Join Date: Dec 2010
Location: erwin tn
Posts: 462
renewing customers

Unless they told u to only now for the past season when grass starts growing I would just continue cutting unless told otherwise , that's what we do
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  #3  
Old 12-30-2012, 08:55 PM
millie86 millie86 is online now
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Location: lexington ky
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Thats understandable, but what if someone else comes up advertising and one of the customers gets them because they haven't heard from me. I picked up a couple like that.
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  #4  
Old 12-30-2012, 09:03 PM
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cpllawncare cpllawncare is offline
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Join Date: Apr 2011
Location: Greenville, SC
Posts: 2,647
Send out a letter at the beginning of the year letting your custoemrs know you are still there, and welcome them to a new year and tell them when your season starts.Confim with them the price of the service for the new year as well.
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  #5  
Old 12-30-2012, 09:05 PM
Duekster Duekster is offline
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Location: DFW, TX
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Send them a "thinking of you" card on Feb 14
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  #6  
Old 12-30-2012, 09:09 PM
millie86 millie86 is online now
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Join Date: Feb 2012
Location: lexington ky
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thanks for the replies.so i guess i can put something in the letter telling them approximately when i will start and just tell them with any questions or concerns to call me? also. what about mid feb. sending them out?
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  #7  
Old 12-30-2012, 09:23 PM
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cpllawncare cpllawncare is offline
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Location: Greenville, SC
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I had thought about maybe doing an evaluation letter, giving them a free landscaping evaluaton or maybe a free soil testing right before the season starts.
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  #8  
Old 12-30-2012, 09:25 PM
millie86 millie86 is online now
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That sounds like a pretty good idea.
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  #9  
Old 12-31-2012, 10:09 AM
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Kelly's Landscaping Kelly's Landscaping is online now
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Join Date: Dec 2003
Location: Milford CT
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While renewing accounts automatically sounds good, houses sell, people die, and people make other arrangements without telling you. So doing work for someone that is not going to pay you doesn't sit well with me. So every year we have to send out new contracts but you do get to review them as you do. And we raise prices where needed it allows you to ask yourself did I even make money on the account and do I even want that account back.
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  #10  
Old 12-31-2012, 10:27 AM
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ringahding ringahding is offline
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Join Date: Jan 2010
Location: Stillwater, MN
Posts: 559
Keep in contact with customers all year round.

While you are doing "Nothing" in the off-season...continue to think of ways to grow your business while providing the same quality service you have been.

Example: Think of ideas why your current customers should continue to use your service.
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