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View Poll Results: Does it help to tell new customers you have back-up mowers?
Yes, it helps. 4 12.50%
No, it doesn't matter, gust mow the dang grass. 28 87.50%
Voters: 32. You may not vote on this poll

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  #1  
Old 06-28-2013, 10:50 AM
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monoshock monoshock is offline
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Having back-up mower as a sales pitch, good idea or no.

I always tell new customers that I have back-up mowers in case of break downs.
Do you think this matters, or no?
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Old 06-28-2013, 10:53 AM
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KrayzKajun KrayzKajun is online now
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Quote:
Originally Posted by monoshock View Post
I always tell new customers that I have back-up mowers in case of break downs.
Do you think this matters, or no?
No. I doubt they care if you have a backup mower. Your breakdowns are not their worry.
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  #3  
Old 06-28-2013, 11:00 AM
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goel goel is offline
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You are expected to take care of business so a back up plan (mower/trimmer/equipment) is required.

Your plan could be access equipment from a different source.
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A requirement is not a selling feature.
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  #4  
Old 06-28-2013, 02:22 PM
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JB1 JB1 is offline
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personally, i would't care if you had a hundred mowers, i just want my grass mowed.
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  #5  
Old 06-28-2013, 02:55 PM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
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I don't even mention my equipment. I just tell prospects about the convenience and the quality they can expect. I don't want them thinking about equipment breaking down, etc. I want them focusing on how nice their lawn looks.
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  #6  
Old 06-28-2013, 03:33 PM
fastlane fastlane is offline
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They might think you charge more to pay for the extra equipment you have.
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  #7  
Old 06-28-2013, 04:07 PM
StanWilhite StanWilhite is offline
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My thinking on this is that when you tell them you have a backup mower you're almost saying that "I'll cut your grass on time no matter what".

That could come back to bite you in the butt if (I should say "when") an occasion comes around that causes you to be late with their cut (and sooner or later that will almost certainly happen).

I can then hear them saying, "part of the reason we let you do our work is because you promised you'd never be late with our grass cutting"!

Even though you may never come right out and say that, it can be taken as an implication (at least in their mind) that you'll always be on schedule.....no matter what . Guarantees and things of that sort seem to be stretched and distorted when push comes to shove and people are unhappy.

Just my 2 pennies.
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Old 06-28-2013, 04:13 PM
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monoshock monoshock is offline
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All good points. The reason I started telling new customers about the back-up mowers,is because I've had a few in the past say there old lawn man just up and quit because he couldn't afford to get his mower repaired in time to keep on schedule, and they had to scramble to get a new guy there before the grass got to high.
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  #9  
Old 06-28-2013, 04:33 PM
Tunica Tunica is offline
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Quote:
Originally Posted by monoshock View Post
All good points. The reason I started telling new customers about the back-up mowers,is because I've had a few in the past say there old lawn man just up and quit because he couldn't afford to get his mower repaired in time to keep on schedule, and they had to scramble to get a new guy there before the grass got to high.
In cases like that I'd be prone to say I understand that could happen? So many people throw mowers in a truck and become the New Lawn company only to face the unexpected one day and then its over. My company is not a come of late company We know things can happen and do happen. We make every effort to ensure our equipment is in top shape and running order. When the unexpected happens and it will We have backup plans.
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  #10  
Old 06-28-2013, 05:02 PM
larryinalabama larryinalabama is online now
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Never had anyone ask if I have a back up mower.
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