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Old 07-13-2013, 06:24 PM
longislandlawn longislandlawn is offline
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charging customers

sometimes when we show up to a weekly cut, the customer comes out and says the lawn does not need to be cut yet it looks ok . do you charge people any way for the cut since the agreement was to cut the lawn weekly.
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Old 07-13-2013, 06:48 PM
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93Chevy 93Chevy is online now
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Quote:
Originally Posted by longislandlawn View Post
sometimes when we show up to a weekly cut, the customer comes out and says the lawn does not need to be cut yet it looks ok . do you charge people any way for the cut since the agreement was to cut the lawn weekly.
I could definitely see you getting some criticism from wanting to charge customers for not performing services.

The only way I could see this being ethical would be if you had an annual contract stating the terms of service and number of cut. However, if that were the case, then you wouldn't be charging for not performing a service because you would have to meet the number of services by the end of the year no matter what.

So, in short, I can't see that being a good idea unless you write it into your contracts that you're charging every week even if no service is performed.
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Old 07-13-2013, 11:12 PM
32vld 32vld is offline
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I do not let the customer decide if the lawn needs to be done EW or EOW.

If a lawn hardly grew in one week due to heat and or lack of watering/rain I would skip a week.

If skipping a week will allow the grass grow to tall then you do not skip. A week thin lawn that grows sparse but tall will be a pain to cut because the tall weeds tend to bend over instead of getting cut cleanly. A customer must be told this.

This is why EOW must be charged 50% more then the weekly price due to extra time needed to get a clean clipping free cut, extra stress put on the equipment, extra trimming and edging because the grass was allowed to grow to tall.

Time to find better income areas.

Things to remember

It takes time to fill a schedule with good customers.

Cheap customers get dropped by LCO's once their schedule is filled. That is why many of the new customers are calling you.

The good customers usually are being taken care of by their LCO so they do not look to leave their LCO.

Have patience because it takes most businesses three years to start to take off.
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Old 07-13-2013, 11:34 PM
zackvbra zackvbra is offline
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I wouldn't make too much of a fuss over it, if the lawn REALLY could wait another week. like during a drought, im not going to stress a drought stressed lawn by mowing it.

but if it does need it and they still want to wait another week, tell them it will be extra because of the extra time it takes to mow it. I had a customer who couldn't afford it right then, so I told them I could put them on my mailing list and mail the bill once a month, but they didnt want to do that, so I told them it would be extra if I skipped that week. long story short, they dropped me because of that. pissed me off, because it was so STUPID! people are really hardheaded! that's one of the downsides of doing residentials.
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Old 07-15-2013, 01:53 AM
herler herler is online now
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It pays to remember that lawns don't grow at the same rate year round.

Grass grows a LOT slower in summer.
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Old 07-15-2013, 03:55 AM
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easy-lift guy easy-lift guy is online now
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Quote:
Originally Posted by herler View Post
It pays to remember that lawns don't grow at the same rate year round.

Grass grows a LOT slower in summer.
Unless your in Florida between May the First through October 31.
easy-lift guy
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Old 07-15-2013, 09:12 AM
kawakx125 kawakx125 is offline
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I am finding myself skipping lots of lawns this past week or two. i tell the customer that if i skip, i won't be back for another week, and the way the weather has been around here it'll still hardly have grown.
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Old 07-15-2013, 09:21 AM
CurbAppealKS CurbAppealKS is offline
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Quote:
Originally Posted by kawakx125 View Post
I am finding myself skipping lots of lawns this past week or two. i tell the customer that if i skip, i won't be back for another week, and the way the weather has been around here it'll still hardly have grown.
Same here, my list has dropped off significantly. I could barely keep up during the early part of the season when we were getting steady moisture. Now the moisture has stopped and temps have risen. No rain, no mow. That's sort of ironic.
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Old 07-15-2013, 09:56 AM
Caddyshack Lawn Care Caddyshack Lawn Care is offline
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Location: Columbia MO
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Three weeks ago I couldn't keep up. Now I'm going stir-crazy with so much extra time on my hands. One lady told me ten years ago that she'd never water. Ever. And she never has, and has had to pay a fortune every year for a new lawn. She texted last night that she's going to start watering.

As for charging someone when their lawn doesn't need cut - hell no. I'm on their payroll only to make their life easier. I certainly don't hassle good customers.
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Old 07-15-2013, 05:18 PM
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Golfpro21 Golfpro21 is offline
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way we do it now is determine that '"X" property will get 23 cuts out of 26 potential cuts, take the cut price. multiply by 23 and then divide the total by 6 months, this gives the client 6 equal monthly payments, and you know your revenue flow each and every month.

the estate lots we service who water every other day get a monthly price based on no skipped weeks, but in the contract it states that if we deem in necessary to not cut, we wont, but they do not get a refund.
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