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  #1  
Old 07-30-2013, 11:28 AM
DVS Hardscaper's Avatar
DVS Hardscaper DVS Hardscaper is online now
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First Draft of Grass Seed Care Instructions

Here is a PDF file of my 1st draft of care instructions. Written in narrative form.

What do you think?
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File Type: pdf Grass Seed Watering.pdf (249.3 KB, 199 views)
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Old 07-30-2013, 02:42 PM
Mayor of Mow Town Mayor of Mow Town is offline
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What's the intended use for the document?
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  #3  
Old 07-30-2013, 03:19 PM
Stillwater Stillwater is offline
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Quote:
Originally Posted by Mayor of Mow Town View Post
What's the intended use for the document?
Ah.... After hardscape their is more often than not lawn restoration involved. That requires the diligence of the homeowner and a basic education with this information sheet
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  #4  
Old 07-30-2013, 03:39 PM
Mayor of Mow Town Mayor of Mow Town is offline
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If I put myself in the shoes of the customer:
- I'm not interested in 90% the blurb at the top. It doesn't offer me any value.
- The doctor/infant/parent story is a nice touch.
- The rest just gives facts. It doesn't actually tell me specifically what to do. How much do I water? When? How do I know when it's too wet/dry? Pictures? How do I know the temperature of the soil?

Perhaps you could have a simple checklist for each day or week

e.g.

"Your grass was seeded on ______.

blah blah brief intro

Day 1 - Check X and do Y
Day 3 - Check A and do B

<insert instructions on how to do each thing you list above>"
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Old 07-30-2013, 04:43 PM
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Quote:
Originally Posted by Mayor of Mow Town View Post
If I put myself in the shoes of the customer:
- I'm not interested in 90% the blurb at the top. It doesn't offer me any value.
- The doctor/infant/parent story is a nice touch.
- The rest just gives facts. It doesn't actually tell me specifically what to do. How much do I water? When? How do I know when it's too wet/dry? Pictures? How do I know the temperature of the soil?

Perhaps you could have a simple checklist for each day or week

e.g.

"Your grass was seeded on ______.

blah blah brief intro

Day 1 - Check X and do Y
Day 3 - Check A and do B

<insert instructions on how to do each thing you list above>"
Purposely do I NOT want to say "how much". U don't know their water pressure, watering device(s), water practices, etc.

If a client can't dis cipher wet from dry - then they probably can't walk and talk on their cell phone at the same time either......
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  #6  
Old 07-30-2013, 09:13 PM
Drakeslayer Drakeslayer is offline
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Looks good. Do you have the option to charge your clients for sod?
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  #7  
Old 07-30-2013, 09:43 PM
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Originally Posted by Drakeslayer View Post
Looks good. Do you have the option to charge your clients for sod?
Drake - Mcdonalds has an option for extra cheese so of course we lay sod. Heck, if someone wants to pay us to run laps around the block we will do laps around the block.
__________________
"It's You vs. You"

"People Throw Rocks At Things That Shine"


My Equipment Brag List:

-1 CAT hat
-16 pairs of Hanes socks (the Heavy Duty model), many with holes.
-12 pairs of underwear, ranging from Joe Boxers to Jockey, many are in need of replacement. (no more photo requests please)
-hundreds of t-shirts. Some w/ grease stains, some torn & tattered.
-7 pairs of jeans, ranging from Levis to Polo to GAP. 1/2 of them have holes in 'em.
-1 belt
-1 pair of old worn out Nike shoes.
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  #8  
Old 07-30-2013, 09:22 PM
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jbailey52 jbailey52 is offline
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I believe from precious posts you like to set yourself apart from other contractors in the sense that you like to be more personable with your customers. That's great. I also take this route.... Just today I had a major ball busting rant jokingly with a customer. However I would never hand this to a client. It sounds totally unprofessional, and if I was a homeowner I might even be offended. If my insurance company sent me a letter saying 'folks' and mentioning babies... I would have a new insurance company
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  #9  
Old 07-30-2013, 09:46 PM
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Quote:
Originally Posted by jbailey52 View Post
I believe from precious posts you like to set yourself apart from other contractors in the sense that you like to be more personable with your customers. That's great. I also take this route.... Just today I had a major ball busting rant jokingly with a customer. However I would never hand this to a client. It sounds totally unprofessional, and if I was a homeowner I might even be offended. If my insurance company sent me a letter saying 'folks' and mentioning babies... I would have a new insurance company
So you think then maybe I should just tell them to google water and care instructions?

And what's wrong with using infants as an example? It's true, even more so with sod, as sod is perishable, and that's something people can relate to. great analogy. It drives the point across.

When you kid was born did it come with the extended warranty?
__________________
"It's You vs. You"

"People Throw Rocks At Things That Shine"


My Equipment Brag List:

-1 CAT hat
-16 pairs of Hanes socks (the Heavy Duty model), many with holes.
-12 pairs of underwear, ranging from Joe Boxers to Jockey, many are in need of replacement. (no more photo requests please)
-hundreds of t-shirts. Some w/ grease stains, some torn & tattered.
-7 pairs of jeans, ranging from Levis to Polo to GAP. 1/2 of them have holes in 'em.
-1 belt
-1 pair of old worn out Nike shoes.
Reply With Quote
  #10  
Old 07-30-2013, 09:59 PM
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alldayrj alldayrj is online now
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Biggest problem I see-use your judgement- most people have terrible judgement.

We need an east coast hard scape convention, I need to meet the guy who writes this stuff
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