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Old 10-28-2005, 05:45 PM
Sean Adams Sean Adams is offline
Join Date: Jun 1999
Location: Pennsylvania
Posts: 3,608
Tip Of The Day - 10/28/05 - Customer Email

I know this has been discussed on the site in several different ways (scheduling, billing, etc...). Just wanted to add a great way to communicate with clients is via email. It does not exactly take the place of human interaction, but don't be afraid to ask your clients for their email address when gathering their contact information. Every so often you can send a simple "blast" to all of your clients thanking them, letting them know about seasonal services, reminders, etc... If you have 75 year old clients, asking for an email address might produce an odd look, but if your clients are doctors, lawyers, young professionals, and even property managers, they would probably be glad to give you their email address - convenient for both.
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Old 10-28-2005, 07:21 PM
Kate Butler's Avatar
Kate Butler Kate Butler is offline
LawnSite Senior Member
Join Date: Jul 2001
Location: Vermont's NE Kingdom-zone 3
Posts: 640
I've gone a step farther and set up photograph albums on the web for clients to see their work in various stages of completion. Most of my clients are seasonal residents and they REALLY like having the visual progress reports.
Kate Kennedy Butler
Labour of Love Landscaping
NorthEast Kingdom, Vermont
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Old 10-28-2005, 11:12 PM
The Ripper The Ripper is offline
LawnSite Member
Join Date: Aug 2005
Location: Lake Mary, Fl
Posts: 132
The only problem with using email is that some of the customers will try to take advantage of it. They will fire off lists of things for you to do and then make themselves unaccessable to you when you need to personally speak to them about a problem. Sometimes it is really hard to explain issues with someones properties in an email.
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Old 10-31-2005, 07:21 PM
Critical Care's Avatar
Critical Care Critical Care is offline
LawnSite Bronze Member
Join Date: Nov 2003
Location: Central Oregon
Posts: 1,654
My contracts for maintenance have a spot for people to write down their e-mail addresses, however only about 25 percent of them have e-mail or desire to say what their e-mail addresses are. Iím sure there are a number of people who do not want to disclose their e-mail addresses in fear of receiving inappropriate spam.

Kate, thatís a good idea that you have. Iíve also taken digital photos of accounts and passed them on via e-mail to owners located out of the area. Havenít gone as far as the website posting idea though
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