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  #11  
Old 12-05-2006, 11:43 PM
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Dirt Digger2 Dirt Digger2 is offline
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all of you have been beaten....1:45am for an emergency service call
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  #12  
Old 12-06-2006, 06:27 AM
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RICHIE K RICHIE K is offline
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Join Date: Jul 2004
Location: TRENTON, NJ
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We once got a call around 2am from a customer however, my office is not at my home so they can call as late as they want. We dont know that they call until the next day were at the office
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  #13  
Old 12-06-2006, 07:38 AM
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LushGreenLawn LushGreenLawn is offline
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Location: Dover, DE
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I'm on the same page as hoolie

Lots of people call businesses after they are closed, expecting to get a machine or even an answering service. I answer my phone aftr hours anyway as a customer service. (not if I'm asleep though)
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  #14  
Old 12-06-2006, 08:05 AM
F&SLawnCo F&SLawnCo is offline
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Join Date: Dec 2006
Location: East Tennessee
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I have actually had a customer (local plastic surgeon) call me at 2:30 in the morning and offer me 5 times the normal cut price ($120.00) to come do a late night/early morning service because he had old college buddies coming in on a redeye flight that he wanted to impress. I sure am glad I answered my phone that night. Made $600.00 plus $100.00 tip for cutting my normally $120.00 lawn.
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  #15  
Old 12-06-2006, 08:27 AM
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Dirt Digger2 Dirt Digger2 is offline
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Quote:
Originally Posted by F&SLawnCo
I have actually had a customer (local plastic surgeon) call me at 2:30 in the morning and offer me 5 times the normal cut price ($120.00) to come do a late night/early morning service because he had old college buddies coming in on a redeye flight that he wanted to impress. I sure am glad I answered my phone that night. Made $600.00 plus $100.00 tip for cutting my normally $120.00 lawn.

HAHA, wow...hopefully your stripes were straight
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  #16  
Old 12-06-2006, 09:15 AM
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mowerman111 mowerman111 is offline
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Join Date: Dec 2004
Location: Las Cruces NM
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We run the business out of home and have a seperate line, but we also have caller ID which helps alot. yeah most people are expecting to just leave a message when they call that late.
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  #17  
Old 12-06-2006, 10:06 AM
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meathead1134 meathead1134 is offline
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Join Date: Mar 2004
Location: Attleboro MA
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I tell my customers to call me anytime. I usually have my phone on until 9:00pm or until I go to bed. Then I just shut it off and if I have messages I return them after 9:00 am unless they specifically ask to be called earlier.
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  #18  
Old 12-06-2006, 01:42 PM
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PROCUT1 PROCUT1 is offline
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Join Date: Dec 2003
Location: TN
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I guess thats the one nice thing about an offsite office. Cant hear the phone ringing 20 minutes away...lol
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  #19  
Old 12-06-2006, 03:14 PM
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AndyTblc AndyTblc is offline
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Join Date: Nov 2006
Location: West Michigan
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Well this late night call for me was a little different. It was about 10:15p.m., the neighbor was home late by her self. She's about 10 years old. She called me up and said "Andy can you come over and help me really quick?" So of course I said yes. Then I got in their, she led me to her bathroom and said "it kind of over flowed." She put too much TP in their, so I had to plunge the toilet. Although I am our neighborhood president. Long story. But yah, has anybody had any of them calls.
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  #20  
Old 12-06-2006, 03:29 PM
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stumpslawncare stumpslawncare is offline
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Join Date: Jan 2005
Location: Columbia City, Indiana
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I won't answer my phone after 6:30pm, I have an answering machine if it's that important you can leave a message and I will get back to you as soon as possible. (or convenient)
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