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  #1  
Old 10-20-2001, 08:00 PM
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Runner Runner is offline
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Location: Flint, Michigan
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Service Evaluations

I'm not sure if this has been discussed before or not, I couldn't find it. Does, or has anyone ever handed out or given service evalutions for your customers to fill out for your own marketing info? I was considering making something up and doing this. I thought I'd start it out by thanking the customers for their continued patronage, and letting them know that it was a pleasure serving them. I would then word it something like;

To ensure continued quality service for all of our current customers now, and in the future, we would like to thank you for taking just a minute of your time to complete this survey form.
Then I would ask them, maybe with a score range from 1 to 5 (simply check the right box) different categories.

1. Quality of workmanship for turf care operations.
2. Quality of workmanship for trimming, pruning, and bed care.
3. Appearance of service representatives (or yourself) when servicing your property.
4. Is work done in a professional, timely like manner?
5. Dependability and completing work on a relatively close schedule. (Also considering rain and weather setbacks)
6. Would you recommend us to friends or family for service? (Yes No)
7. Are their any services that you would be interested in that have not been offered by our company? If so, what services would you like to see?
8. Have their ever been any questions or problems that have went unaddressed? (Yes No)
9. Do you feel that your overall service was personalized and tentative to your needs?
10. Would you like us back next season?

If you have any questions and/or additional comments, PLEASE, we ENCOURAGE you to write them on the back of this form, or just let us know.
Thank you for your consideration, and if there is anything we can do to make our service more (help me out, give me a word!) to/for you. Please feel free to let us know.

Sincerely,

Owner/Manager

What do you guys (and ladies) think? Is this a feasible thing to do?:blob1:
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Thank you, Dad - for always being the dad that you were. You truly are my hero. You always were.
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  #2  
Old 10-20-2001, 08:31 PM
Chuck Sinclair Chuck Sinclair is offline
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Join Date: Aug 2000
Location: Sacramento, Ca
Posts: 336
Heres one i use.

CUSTOMER SURVEY



Your feedback is extremely important to us. We strive to find new and better ways to serve our customers. Please take a moment to comment on your experience with us. Thank you in advance for your comments.

1. How is the overall service you receive from us? (Please circle one)
a. Excellent b. Good c. Fair d. Poor
2. How would you rate the overall quality of the following services we provide?
IRRIGATION (please circle one)
a. Excellent b. Good c. Fair d. Poor e. Currently not using this service
CHEMICAL APPLICATION (please circle one)
a. Excellent b. Good c. Fair d. Poor e. Currently not using this service
PRUNING (please circle one)
a. Excellent b. Good c. Fair d. Poor e. Currently not using this service
MOWING/EDGING (please circle one)
a. Excellent b. Good c. Fair d. Poor e. Currently not using this service
LAWN INSTALLATION (please circle one)
a. Excellent b. Good c. Fair d. Poor e. Currently not using this service
OTHER: Please Indicate:
a. Excellent b. Good c. Fair d. Poor

3. Given your expectations, what can we do to continue to be your lawn care service provider for the next three years?


4. How do you rate the speed with which your requests are met? (Please circle one)
a. Excellent b. Good c. Fair d. Poor

5. Would you like to be contacted by us more frequently to make sure your needs are met?
a. Yes b. No
If yes, how often: (please circle one)
a. 12 times/year b. 4 times/year c. 2 times/year d. Other: Please indicate:


6. What other services would you like to see from us?


7. How likely are you to use us in the future? (circle one)
a. Very Likely b. Likely c. Undecided d. Not Likely e. Never

8. If you answered c, d, or e above, please comment on why you are not likely to use us in the future:


9. If we offered it, would you like to schedule service online?
a. Yes b. No

10. How can we improve?


11. Any additional comments you would like to share with us?



Thank you for your time!
Willow Brooke Landscape PO.Box 7297 Citrus Heights, Ca 95621 339-3890
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  #3  
Old 10-21-2001, 03:07 AM
Albemarle Lawn Albemarle Lawn is offline
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Join Date: Mar 2001
Location: VIRGINIA
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SATISFACTION GUARANTEED OR YOUR GRASS BACK

That's our policy.
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  #4  
Old 10-21-2001, 03:44 AM
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Runner Runner is offline
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Chuck,
That is very nicely done. Short, simple, and to the point. Well detailed too, though, with the seperation of services. Thanks. If it's o.k., may I incorporate some of your ideas into mine?
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Thank you, Dad - for always being the dad that you were. You truly are my hero. You always were.
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  #5  
Old 10-21-2001, 03:52 PM
Chuck Sinclair Chuck Sinclair is offline
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Join Date: Aug 2000
Location: Sacramento, Ca
Posts: 336
Quote:
Originally posted by Runner
Chuck,
That is very nicely done. Short, simple, and to the point. Well detailed too, though, with the seperation of services. Thanks. If it's o.k., may I incorporate some of your ideas into mine?
Go for it i got it from somone on this site i think?
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  #6  
Old 11-01-2001, 08:39 AM
Island Lawn Island Lawn is offline
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Location: Golf Coast, SC
Posts: 632
Good stuff here!

Anybody got any other suggestions?
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  #7  
Old 11-01-2001, 08:45 AM
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strickdad strickdad is offline
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Location: north carolina
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very good!! but i think i would give them 5.00 or10.00 off the monthly bill for there time .this will help ensure that it dont end up in the trash can..
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  #8  
Old 11-01-2001, 07:55 PM
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Green Care Green Care is offline
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Look,s good to me both Runner / Chuck.
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  #9  
Old 11-01-2001, 08:13 PM
HBFOXJr HBFOXJr is offline
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Join Date: Jul 2001
Location: Southern New Jersey
Posts: 1,700
Why do this survey? We did one about 10 years ago and for a time also included check offs in our invoices and about all we gotr back was good responses.

Personally I think that stuff is overrated unless your very new and unsure and making some mistakes or having some operational difficulties your somewhat aware of and are trying to pin down.

Surveys get old and are boring. Everytime you buy something and fill out a warranty card you fill something out.

If people like you they keep you and if they don't they let you know or fire you and you'll figure out for yourself what your doing right and wrong. Listen, they'll tell you by keep buying or canning you.
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  #10  
Old 11-02-2001, 12:22 AM
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GreenQuest Lawn GreenQuest Lawn is offline
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Join Date: Jan 2001
Location: Muskegon, MI
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At a LC I used to work at we sent them out three times per summer. We had 15 employees at the time so we would have a contes to see which crew could get the best responses. They were similar to the two posted. I have not done this myself but when I have employees I will.
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