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Old 11-21-2001, 10:14 PM
LoneStarLawn LoneStarLawn is offline
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Budgeting cancellation rate

A certain company that I know budgets a cancellation rate of 40%. Obviously they are expecting to give less than adequate value to their customers.
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Old 11-23-2001, 02:13 AM
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bubble boy bubble boy is offline
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how can they consider that acceptable, they must spend tons on adv. just to stay at the same volume.

i figure 5% each season. and i dump about the same 5%.
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Old 11-23-2001, 10:25 PM
LoneStarLawn LoneStarLawn is offline
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When you are as large as they are and have customers always complaining I guess you have to if you are not going to change your practices.
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Old 11-24-2001, 05:50 PM
MATTHEW MATTHEW is offline
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Would that be a certain lawncare company?.........
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Old 11-24-2001, 11:56 PM
LoneStarLawn LoneStarLawn is offline
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Quote:
Originally posted by MATTHEW
Would that be a certain lawncare company?.........
Of course...
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Old 11-25-2001, 12:49 PM
Matthew Morgan Matthew Morgan is offline
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I figure about 10% each year. That is not due to poor service mind you, but I am in a poor market area and there are hundreds of guys with a lawn mower in the trunk that will lowball the price. I don't understand them though, because some of them actually do pretty decent work! I took a larger hit this year because I was lowballed on a good commercial account and a few larger property owners died! Oh well. I picked up about what I lost and this year it ended up a wash, but look out 2002! Here I come!

Matthew
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Old 11-25-2001, 03:19 PM
MATTHEW MATTHEW is offline
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funny thing happened at the auto store...

Stone, I ran into my manager from, well, you know who, yesterday. He was going on and on about how things were really changing for the better. If I had a dollar for everytime I heard that during my 10 years of service, I could pay for a new truck. He even had the gall to tell me "the door is still open if you want to come back" HAHAHAHAHAHAHA.
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Old 11-26-2001, 08:03 AM
LAWNGODFATHER LAWNGODFATHER is offline
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So that leaves 40% of "The Lawn Stariod CO" unhappy customers for us to make into loyal happy customers.

And that doesn't take much work.
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