Register free!

The Green Industry's Resource Center


 
 
Thread Tools   Display Modes
  #11  
Old 02-06-2008, 07:15 PM
daytripper daytripper is offline
LawnSite Member
 
Join Date: Nov 2007
Location: Wilbraham Massachusetts
Posts: 30
I need

the pulley and pump clutch arm assembly. I ordered them from my dealer (with the correct part numbers that I got from Todd in your service parts department) on Monday, February 4th. I'll let you know when they come in. Thanks for the follow-up.
  #12  
Old 02-06-2008, 11:05 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
Quote:
Originally Posted by daytripper View Post
the pulley and pump clutch arm assembly. I ordered them from my dealer (with the correct part numbers that I got from Todd in your service parts department) on Monday, February 4th. I'll let you know when they come in. Thanks for the follow-up.
Ok.
Let us know.
__________________
  #13  
Old 02-15-2008, 07:12 PM
daytripper daytripper is offline
LawnSite Member
 
Join Date: Nov 2007
Location: Wilbraham Massachusetts
Posts: 30
no parts yet, it has been three months

do you think I would be better of ordering parts form another dealer outside my area and have them mailed? The parts I need are sitting on the shelf in the Hustler warehouse, I have verified this twice. Am I the only one to have this problem? I'd love to know were I went wrong in this transaction.
  #14  
Old 02-22-2008, 06:24 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
Quote:
Originally Posted by daytripper View Post
do you think I would be better of ordering parts form another dealer outside my area and have them mailed? The parts I need are sitting on the shelf in the Hustler warehouse, I have verified this twice. Am I the only one to have this problem? I'd love to know were I went wrong in this transaction.
Please e-mail me again.
__________________
  #15  
Old 02-23-2008, 09:30 AM
karol karol is offline
LawnSite Member
 
Join Date: Dec 2004
Location: ontario
Posts: 99
parts

Quote:
Originally Posted by daytripper View Post
do you think I would be better of ordering parts form another dealer outside my area and have them mailed? The parts I need are sitting on the shelf in the Hustler warehouse, I have verified this twice. Am I the only one to have this problem? I'd love to know were I went wrong in this transaction.
You're not the only one. It took almost 5 weeks to get parts for my trimstar. Certainly at least in my area hustler is not proving themselves. How can you run a business with this kind of service?
  #16  
Old 03-08-2008, 10:26 PM
daytripper daytripper is offline
LawnSite Member
 
Join Date: Nov 2007
Location: Wilbraham Massachusetts
Posts: 30
I got my parts!

It took 12 weeks. It only took me a couple of days to get the machine together and up and running. I won't know how the Vanguard motor performs until the grass starts growing. Tomorrow I'm going to get going on restoring the backpac catcher. Heaven help me should I need any parts for it. Suggestions welcome.
  #17  
Old 03-11-2008, 04:02 PM
mowerconsultant's Avatar
mowerconsultant mowerconsultant is offline
LawnSite Fanatic
 
Join Date: Feb 2000
Location: Syracuse, NY
Posts: 9,753
There is a large Hustler dealer that sold the largest amount of those units in the country for many many years, you need to call them, they likely have the parts in stock.
Richey and Clapper in Sudbury.
(978) 443-1333
Other dealers don't stock parts for units they did not sell, or at least not a lot of them, a lot of the dealers in your area are new to Hustler in the last 5 years and never sold a 251 or 260 unit.

Pj
__________________
  #18  
Old 03-11-2008, 06:48 PM
daytripper daytripper is offline
LawnSite Member
 
Join Date: Nov 2007
Location: Wilbraham Massachusetts
Posts: 30
Next time I need parts

I will give them a try. Parts that are not in stock shouldn't take 12 weeks to get if they are sitting on the shelf in the MFG warehouse. If this was my company I'd be chasing down this problem and making changes so it doesn't happen in the future. I feel sorry for the person or business trying to make a living with equipment that takes this long to get parts for.
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Layout Style:





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:05 PM.

Page generated in 0.08789 seconds with 9 queries