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Old 02-26-2002, 09:00 PM
harperservices harperservices is offline
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Join Date: Feb 2002
Location: Maryland
Posts: 53
Customer Billing

:blob3: Last year was o.k. for business but when collecting from my residential acct. I received..."it's under the matt" but when I arrived to the clients home..."ooo I must have forgot to put it under the matt could you come back tomorrow?" This would last about one week before I received a check or cash. Or they needed to have their grass cut ASAP but did not pay ASAP when the job was complete.

How should I handle residential billing this year?

I am thinking about trying some sort of monthly contract and have my clients send in a check by the 5th of every month before cutting their lawn...
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Old 02-26-2002, 09:12 PM
LoneStarLawn LoneStarLawn is offline
LawnSite Bronze Member
Join Date: Feb 2000
Location: San Antonio, TX
Posts: 1,415
Try sending them a bill.
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Old 02-26-2002, 10:16 PM
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GLM GLM is offline
LawnSite Member
Join Date: Jan 2001
Location: Mass. Cape Cod
Posts: 101
Monthly billing is the only way to go I also send them a self addressed stamped return envelope to help get the money to me as quick as posible, and more people have commented on this envelope than you would believe. Customer service is were its at.
Who ever said money doesn't grow on trees has never done a leaf clean up! Jon G.
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Old 02-27-2002, 04:36 PM
LawnLad LawnLad is offline
LawnSite Senior Member
Join Date: Jan 2002
Location: Cleveland, Ohio
Posts: 738
At the very least provide them with a bill - monthly perhaps. You can mail it or drop it off at your next visit. Give them at the very least, a self addressed envelope and tell them you expect it by xx date. Give them a stamp too if you want that little extra customer service. It'll cut down on your time of having to go back to get your money when they're not home or when they forget to put it out for you.
Lawn Lad, Inc.
Cleveland, Ohio
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