Originally Posted by NattyLawn
Mark, I don't want to beat a dead horse here, but you stress communication, and that part is definitely lacking on your end. The people answering the phones don't know much at all about your products, and call backs from messages on your cell phone are not often returned. I seem to have had better results than some on here (and I believe livingsoils has had good results), but the customer service is lacking. I know you're a very busy guy, but the people answering the phones should know a little about the product.
The main phone number to reach me at is 651-295-8388 if you left a message on that I generally return it within minutes to a few hours.
If somehow I missed that I apologize.
The customer service staff on the main line are trained for residential customers who do not ask for the same detail you and other commercial companies require.