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  #61  
Old 12-30-2009, 10:43 AM
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Josh.S Josh.S is offline
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Quote:
Originally Posted by a plus bob View Post
Called real green for help at 10:18 am lets see how long for call back .This is a very busy time for them.
Bob, I don't think it's our lucky day. I just submitted a report ticket also, due to SQL database connectivity problems (probably not RG's fault anyways). Anyways, when I submitted the ticket it says that there are 36 calls ahead of me.... ... I'm sure this is probably the busiest week of the whole year due to people processing renewals.
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  #62  
Old 12-30-2009, 10:53 AM
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a plus bob a plus bob is offline
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Originally Posted by Mow Right View Post
Bob, I don't think it's our lucky day. I just submitted a report ticket also, due to SQL database connectivity problems (probably not RG's fault anyways). Anyways, when I submitted the ticket it says that there are 36 calls ahead of me.... ... I'm sure this is probably the busiest week of the whole year due to people processing renewals.
The lady I talked to said yesterday was the worst day they have had today was busy but not like yesterday.So maybe before noon ??
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  #63  
Old 12-30-2009, 12:02 PM
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rcreech rcreech is offline
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Just do like me and not worry about it! I have needed to call them for about 2 weeks and haven't even picked up the phone yet!

It will get done later!
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  #64  
Old 12-30-2009, 12:16 PM
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Called me at 11:39 not bad now I have to call them back again foregot to ask a question
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  #65  
Old 12-30-2009, 01:28 PM
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Heidi J. Heidi J. is offline
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You guys must have alot of patience..
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  #66  
Old 12-30-2009, 01:34 PM
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Originally Posted by Heidi J. View Post
You guys must have alot of patience..
Its winter nothing else to do but lawn dork My wife calls reading post Lawn dorking.
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  #67  
Old 12-30-2009, 03:51 PM
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LIBERTYLANDSCAPING LIBERTYLANDSCAPING is offline
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Originally Posted by a plus bob View Post
Its winter nothing else to do but lawn dork My wife calls reading post Lawn dorking.
Sounds just like my wife
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  #68  
Old 12-30-2009, 06:40 PM
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americanlawn americanlawn is offline
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turned off by realgreen's price/results

So I downloaded a demo of Groundskeeper Pro v 6.3.2 today. Confusing and not user friendly. Yesterday I asked them if they provide "mapping".......nope, but they recommend a company called "Route Solutions" that interfaces with Groundskeeper Pro.

Groundskeeper Pro only costs $400, but ....

I figure there must be a decent lawn care program out there some place
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  #69  
Old 12-30-2009, 09:49 PM
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rcreech rcreech is offline
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Quote:
Originally Posted by americanlawn View Post
So I downloaded a demo of Groundskeeper Pro v 6.3.2 today. Confusing and not user friendly. Yesterday I asked them if they provide "mapping".......nope, but they recommend a company called "Route Solutions" that interfaces with Groundskeeper Pro.

Groundskeeper Pro only costs $400, but ....

I figure there must be a decent lawn care program out there some place
Larry,

I went from Groundskeeper to Real Green because I outgrew their system, wasn't impressed with their customer service and they don't have a good way to upsell.

I think with a business your size, Real Green is a no brainer!
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  #70  
Old 12-30-2009, 09:56 PM
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ted putnam ted putnam is online now
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Billmaster transferred all of my data over to the new software free of charge. I was up until 3AM this morning making sure everything was correct in preparation for renewal letters tomorrow. They missed entering one customer completely and there was mistakes involving 2 other accounts. Not bad for hundreds of customers(at least I didn't think it was bad). The database for billmaster is SQL as well. John has answered every time I've called except for once. He called me right back minutes later. The personal attention sure is nice...
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