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Old 01-17-2003, 01:26 AM
Shack Shack is offline
LawnSite Member
Join Date: Dec 2000
Location: Lithia Springs Ga.
Posts: 119
Great customer service

Location: Lithia Springs Ga.
Posts: 102
Redmax guys came to see me today
I had a few problems with my EB 7000 (2). After putting them in the shop a couple of times, the Redmax team came to my job site to investigate the problem. They followed my crew and asked questions, and took plenty of notes. By the end of the day, I received a phone call thanking me for my time. They told me they wanted one of my blowers (quess for R&D), and they would give me a brand new one in its place. In a time of so much none customer service, it is so nice to have a company such as Redmax that stands behind thier product and care about the little man trying to make a honest living. As a result, I will stop price shopping hand held equipment, and go Redmax all the way. If any Redmax Guys are on this forum, thanks for doing the right thing. Shackleford Landscaping

Cut grass not profits
Cut grass not profits
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Old 01-17-2003, 05:51 PM
bob's Avatar
bob bob is offline
LawnSite Platinum Member
Join Date: Dec 1999
Location: DE
Posts: 4,256
That kind of customer service from a large company is unheard of these days. Did they take your blower with them or is that happening another time?

If you choked a Smurf, what color would it turn?

I'd give my right hand , if I could be ambidextrous!
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