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Old 04-13-2010, 04:12 PM
l1nuxx l1nuxx is offline
LawnSite Member
Join Date: Apr 2010
Location: Tennessee
Posts: 6
Pulling Out My Hair

OK professionals......... I need some professional advice on 2 issues. Here's my intro. My wife and I both work full time jobs during the day. In the evenings we go out and cut two to three lawns a day (for a lil extra cash). Last year we were cutting 25-30 yards. (issue #1) I'm having a hard time getting my customers to commit to a weekly or bi-weekly schedule. This lack of commitment is driving me nuts trying to schedule yards without driving all over kingdom come to mow lawns. Even the one's that do commit want to change there days around causing even more headaches. (issue #2) Along the same lines of commitment I have several customers that own there own mower but from time to time want to call me to mow there lawns. Although these lawns pay just like the regular ones.... should i drop these customers so i don't have to deal with the scheduling headaches. Does anyone else have these problems?
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Old 04-13-2010, 04:41 PM
snowman55 snowman55 is offline
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Join Date: Sep 2008
Location: middle
Posts: 60
I charge 1.5 x for lawns that aren't scheduled and if it takes too much time because it was neglected its hourly
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Old 04-14-2010, 12:43 AM
GrassIsGreenerLawnCare's Avatar
GrassIsGreenerLawnCare GrassIsGreenerLawnCare is offline
LawnSite Senior Member
Join Date: Mar 2010
Location: VA
Posts: 636
ya i just got this lady to finally commit to biweekly cuts. she was calling me whenever SHE wanted me to cut it, and finally i said, im only gonna cut your lawn biweekly because the grass is just too high by the time u call me. i also charge my biweekly customers more than my weekly because of the same reason. i know what u mean by driving around and trying to schedule biweekly and weekly cuts. it gets confusing. once i get enough customers, im gonna drop all biweekly cuts
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Old 04-14-2010, 12:56 AM
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ashgrove landscaping ashgrove landscaping is offline
LawnSite Gold Member
Join Date: Apr 2009
Location: upstate, ny
Posts: 3,328
welcome to the lawn bus. This is just regular operations. Just think about how the people who depend on these lawns to pay their bills and live like you do. quit complaining... You re still getting paid.
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Old 04-14-2010, 01:14 AM
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MileHigh MileHigh is offline
LawnSite Silver Member
Join Date: Sep 2007
Location: Metro Denver, Colorado
Posts: 2,466
My advice would be to quit cutting.
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Old 04-14-2010, 04:21 AM
rjh4758 rjh4758 is offline
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Join Date: Nov 2008
Location: south central Oklahoma
Posts: 220
issue #1: I would tell them what day you can cut. They can take it or leave it.

The ones that will not commit are taking you for a ride. The most likely want to hold out till the grass is a foot high and want it cut for a weekly price. When they do this show up and tell them since the lawn has been so neglected you will have to charge $XX (2-3 times weekly rate) because of extra time and wear and tare on equipment

Issue #2: I would charge a higher rate because of not being a seasonal customer. I would take them only if I have time in my schedule.
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Old 04-15-2010, 01:27 AM
Mwatson Mwatson is offline
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Join Date: Apr 2010
Location: Atlanta, GA
Posts: 21
Welcome to the sometimes unstable business of cutting lawns. I guess that's why it's probably best to always have more customers than you really need, because people will flake out on you, cancel appointments, use a different person, etc.

But I definitely wouldn't deal with those people who wait until the grass is way too high before trying to get it cut. I charge people like that extra. Especially since it's going to take you extra time, extra gas, and extra work to cut it.
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customers , headaches , new business , scheduling

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