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  #11  
Old 02-05-2003, 03:27 PM
Randy Scott Randy Scott is offline
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Join Date: Nov 2000
Location: Wisconsin
Posts: 1,915
I try to return them that day, or first thing the next morning. If they are that impatient, which some people are, I wouldn't be able to service them that quickly anyways. Some people think you are an "on-call" service so to speak. Not me, were usually booked pretty solid and to kiss the butt of someone that can't wait a day for (most likely) some piddly job, has no business interest to me.
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  #12  
Old 02-05-2003, 03:37 PM
kppurn kppurn is offline
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Join Date: Jun 2001
Location: Indianapolis, IN
Posts: 432
It's standard practice for me to return all phone calls the same day I recieve them. If it's longer than that, they have probably already made contact with someone else. Often the first to make contact will land the job, provided they can sell there service or product well. The potential customer may also feel as though you are not interested if you wait a couple of days to return their initial call.
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  #13  
Old 02-05-2003, 07:55 PM
Nebraska Nebraska is offline
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Join Date: Jan 2002
Location: Beautiful Great Plains.
Posts: 525
n/m
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  #14  
Old 02-05-2003, 07:56 PM
Nebraska Nebraska is offline
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Join Date: Jan 2002
Location: Beautiful Great Plains.
Posts: 525
We have made it a practice to answer the phone whenever possible during business hours. All call are returned promptly; within the hour or less. After hours calls are returned the first thing the following morning.

You'd be amazed at how many times I have been told "Are you the only Lawn and Landscape Company that answers the phone?" or "That was quick getting back to me."

...........First Impressions do count.........
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  #15  
Old 02-05-2003, 08:36 PM
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bob bob is offline
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Join Date: Dec 1999
Location: DE
Posts: 4,242
I try to return all phone calls with in 24 hours. Even if I'm calling to turn the job down.
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  #16  
Old 02-05-2003, 09:08 PM
KenH KenH is offline
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Join Date: Jun 2002
Location: CT
Posts: 1,622
Wow...some of you guys are nutty with your phones..... I return ALL calls at the end of the day, wife returns the "no more work calls within 24 hours." I dont own a cell phone, and cant even imagine taking calls during the day. I am not at my customers beckon call. I will return their calls when I get home from work.

If I didnt get a job because I wasnt the first to call back, I wouldnt want the job anyway. I dont work like that.
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  #17  
Old 02-05-2003, 10:41 PM
gkell88 gkell88 is offline
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Join Date: Dec 2001
Location: E.Central Kansas
Posts: 55
I will not give out my cell # to customers. But we do try to answer at the office, and I'm REALLY trying to encourage e-mail which I think is the ideal method of customer communications. I do stick to the 24 hour rule for return calls.
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  #18  
Old 02-06-2003, 09:18 AM
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lawncare3 lawncare3 is offline
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Join Date: Nov 2002
Location: DENVER ,CO
Posts: 1,983
I ONLY have a cell. I use that for every call I make plus, it has NO wires like those "phones"

I usually call them back by the end of the day or I turn off the equip and talk then. Prompt service= customers that appreciate me. I try to get back A.S.A.P. but, but, for those annoying customers that call me 5x a day I try to get back soon but, their usually the ones that get called last. I just don't like being pestered every 5 mins.
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  #19  
Old 02-06-2003, 10:18 AM
Sean Adams Sean Adams is offline
 
Join Date: Jun 1999
Location: Pennsylvania
Posts: 3,623
People are certainly taking advantage of e-mail these days. I never relied solely on the cell because it is usually impossible to have a good conversation - noise, interruptions, etc...as long as people are called back in a timely manner, they are usually satisfied. But having someone there during regular business hours to answer the phone is ideal.
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  #20  
Old 02-06-2003, 07:45 PM
BigJim BigJim is offline
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Join Date: Nov 2001
Location: Tauranga,New Zealand
Posts: 382
Beauty of a very small territory is you can respond to a new job as soon as you finish the one your at.We try to answer all calls within 2 hours,if you get there straight away though you usually get the job.After 2 hours people have often phoned someone else.
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