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Old 08-04-2011, 07:15 PM
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irritation irritation is offline
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Customer is always right?

Not in this biz.

Just got off the phone with an irate customer. From his description it's a maxi-paw that quit rotating and, according to him, I missed it during spring start up. Said his grass is dying. Wants me to repair at no cost to him.

Most understand that a 20 year old system is bound to have failures but some think spring start up will ensure a trouble free system all summer and if a problem arises, it's my fault and I should come back and repair for free.

I tried to explain it to him how it is but he didn't get it and remained pissed off. "Will, you just lost my service and I have no problem losing PITA customers. I turn down more new customers that are closer and have newer systems".
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Old 08-04-2011, 07:26 PM
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Wet_Boots Wet_Boots is online now
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it is your fault - get over there and fix that system
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Old 08-04-2011, 07:30 PM
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AI Inc AI Inc is offline
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" if I had the ability to see whats going to break in the future do you realy think I would be working in the effing mud"?
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Old 08-04-2011, 07:37 PM
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KrayzKajun KrayzKajun is offline
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Surprised he didn't blame the "Lawn Guy" lol
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Old 08-04-2011, 07:39 PM
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irritation irritation is offline
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Quote:
Originally Posted by Wet_Boots View Post
it is your fault - get over there and fix that system
You're right. Should I replace his lawn too?
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Old 08-04-2011, 07:43 PM
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irritation irritation is offline
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Quote:
Originally Posted by KrayzKajun View Post
Surprised he didn't blame the "Lawn Guy" lol
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Not me, it's always the sprinkler guy's fault. It's either too much water or not enough sometimes both.
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Old 08-04-2011, 07:48 PM
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I always liked the "sprinklers killed my lawn" after a new border planting blocks the only sunlight the lawn was receiving
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Old 08-04-2011, 07:58 PM
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irritation irritation is offline
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No, it's "I must have a leak" after they build a bed that works like a dam.
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Old 08-04-2011, 08:02 PM
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I used to think "extend a bed" meant a horizontal spread, but I learned that it can mean dumping a foot or more of fill over heads and valves.
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Old 08-04-2011, 08:12 PM
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Quote:
Originally Posted by Wet_Boots View Post
I used to think "extend a bed" meant a horizontal spread, but I learned that it can mean dumping a foot or more of fill over heads and valves.
Adding or extending beds should have nothing to do with the design of the sprinkler system.
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