Originally Posted by Georgia Lawn
We have just a basic contract that states what work we are going to do on what schedule and the price of that service, we include a 30 day termination claus, our referral program and thats about it. Contract or no contract though people will not pay, change service out of no where, want you to do more work on the side for free, and cancel you when the grass stops growing and the leaves stop falling. We did not have a contract for the longest time and still had great customer retention, the only reason we got one now is because we got more into the tx side of the business. If you provide great service on a regular basis people will keep you, just be ready for cancels in the winter.
Thanks I will definitely keep that in mind.