How much do your customers control you?

[TheC-Master]

True, some want to build a relationship and some just want it done without thinking about it. It's typical with the kind of business I run (year round maintenance), quick cutting is a different issue entirely.

[seabee24]

depends too much on each situation adn each customer. I start with number 3 and 5 depending on what it is exactly. high risk jobs are number 4 (installing a salt water indoor shark pond for example or when dealign with building codes) , number 3 turns into number 2 if we are really pressed for time, or if the dollar value is so low that its not worth my time to drive out there. number 2 turns to number 1 when the cusotmer stops listening all together, then we will pretty much do what they want and stop giving suggestions, becasue after all the customer is always right

[93Chevy]

I thought I might bump this thread back to life to see any other opinions on the subject.

[93Chevy]

I though I might bump this thread back up to see any other opinions on the subject