Customer Complaining About Weeds

[phasthound]

Originally Posted by treedoc1

You should be happy to go back and spot spray weeds for "x" dollars if it wasn't included in the original proposal.
Do nothing for free, but do exactly the work stated when you sold the job.
Go backs will kill your business, change orders and upsells will add to your profitability.
Always offer a solution and price it accordingly. A free service has exactly that value...$0.00.

How much value does poor service have? Or an even better question is: how much does poor service cost you as a businessperson?