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  #11  
Old 07-08-2012, 08:49 PM
Irrigation Contractor Irrigation Contractor is offline
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Originally Posted by jbell36 View Post
good to hear...i always wondered why most were installed inside, other than if there is no option for power supply outside...we are definitely in blowout country, i always forget we have all kinds of climates on here...to me it would make much more sense for the controller to be on the outside, especially here, for any and everything...some customers want you to do EVERYTHING from simply setting the time to repair to blowouts...i absolutely hate always having to coordinate with the customer
Having to constantly set appointments usually costs me money to the point where we are going to charge an appointment fee. We always try to do appointments on the first stop of each technicians schedule, otherwise we give them a 3 hour window.

Way to many unknowns are in the schedule each day, so we had to either have the guys kill some time or they were late. Maybe it is just me or maybe not, but we have always had trouble with appointments.

I tell the customers that complain over the window, that even huge corporations like Comcast give a time frame. About 50% of the time, the customer is either late or a now show. In the past I have billed the no call / no show to the customer and they always blew a gasket not wanting to pay, but hell I am having to pay my guys and we were there on time as schedule per the homeowners request.
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  #12  
Old 07-08-2012, 09:08 PM
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Mike Leary Mike Leary is online now
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Screw them; you have no way to know exactly what time you're going to arrive. Why,indeed, does Mom and Dad need to be wringing their hands in the driveway waiting for the sprinkler truck? Cripes, we're not the ice-cream guy.
I've been fired from a couple of sites because the hubby thought, "you just showed up when you damn well felt like it." True.
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  #13  
Old 07-08-2012, 09:18 PM
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1idejim 1idejim is online now
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Originally Posted by Mike Leary View Post
And bypass the GFI, install a on-off switch in a water-proof enclosure.
if you are going that far install a subpanel with gfci near the controller for a few dollars more
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  #14  
Old 07-08-2012, 10:08 PM
Kiril Kiril is offline
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Hell, why not just call for a new service pull.
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  #15  
Old 07-08-2012, 10:15 PM
greendoctor greendoctor is online now
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Originally Posted by Mike Leary View Post
Screw them; you have no way to know exactly what time you're going to arrive. Why,indeed, does Mom and Dad need to be wringing their hands in the driveway waiting for the sprinkler truck? Cripes, we're not the ice-cream guy.
I've been fired from a couple of sites because the hubby thought, "you just showed up when you damn well felt like it." True.
People with that kind of attitude deserve the service they get. Imagine if "hubby" was getting his hair cut and the stylist just shaved his entire head because there was not enough time to do it right, next "appointment" was in 1 minute. My actual issue is when a customer wants to micromanage. If they truly knew, why call a pro?
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  #16  
Old 07-08-2012, 10:46 PM
Kiril Kiril is offline
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Originally Posted by greendoctor View Post
My actual issue is when a customer wants to micromanage. If they truly knew, why call a pro?
Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.
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  #17  
Old 07-08-2012, 10:51 PM
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Mike Leary Mike Leary is online now
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Originally Posted by Kiril View Post
Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.
Yup. One of the slimeball kids stole one of my cone markers last night, what will I do?
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  #18  
Old 07-08-2012, 10:54 PM
greendoctor greendoctor is online now
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Originally Posted by Kiril View Post
Because they are paying you to do a job for them. If you don't like the conditions of the job you are free to walk.
Walk I do. If they need so much control, they do not need me or other pros. My job is not to kiss anyone's A$$. What a fired customer asks for, goes there.
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  #19  
Old 07-08-2012, 11:14 PM
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Mike Leary Mike Leary is online now
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Originally Posted by greendoctor View Post
Walk I do. If they need so much control, they do not need me or other pros. My job is not to kiss anyone's A$$. What a fired customer asks for, goes there.
I had a cool office phone in the day that gave the number of the caller. A buddy with the phone company got me a reverse phone book, so I could see where the cold call was located. Amazing the number of my "self-bailed" clients forgot and called me again for service. How many do you think I responded to?
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  #20  
Old 07-08-2012, 11:17 PM
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grassman177 grassman177 is offline
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i prefer outside for all reasons. most customers dont touch them anyhow, other than to shut off due to rain etc.
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