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  #1  
Old 07-31-2012, 03:08 PM
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spitfire3416 spitfire3416 is offline
LawnSite Senior Member
 
Join Date: May 2011
Location: Central Jersey
Posts: 383
Survey/comment sheet?

I made a survey/comment sheet for my customers to fill out when I send out this months bill. Also, I provided a section where they can check off any work they would like done.

Has anyone else tried this? What do you think?
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File Type: doc Survey of customer service 2.doc (247.0 KB, 62 views)
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  #2  
Old 07-31-2012, 04:36 PM
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grandview (2006) grandview (2006) is online now
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Join Date: Jan 2006
Location: Lancaster N.Y.
Posts: 3,446
Always be prepared for negative reviews and if you receive one what will you do about it? Instead of a survey how about a pre addressed post card with your services listed. Then they can mark it and send it back in.
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  #3  
Old 07-31-2012, 07:44 PM
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JParisan JParisan is offline
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Join Date: Jul 2012
Location: Spring city, pa
Posts: 52
It's never a bad idea to ask your customers for feedback.
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  #4  
Old 07-31-2012, 09:34 PM
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RSK Property Maintenance RSK Property Maintenance is offline
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Join Date: Apr 2011
Location: Manchester,CT
Posts: 1,443
i ask my customers what i can do for them when i see them which is on a regular basis, and i also write down what date i showed up and d for and p for paid or if they pre pay i write down the dates i plan to be there and p for paid, so i know how punctual i am.....and i ask through either a phone call or text how everything looks when talk to my customers which is weekly/bi weekly or monthly for some. and they are pretty straight forward about it with me.
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  #5  
Old 08-01-2012, 07:54 PM
wahlturfcare wahlturfcare is offline
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Join Date: Jan 2006
Location: iowa
Posts: 486
i send one out to all my customers spring and fall. Even if they are a one time customer.
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