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  #1  
Old 08-30-2012, 05:00 PM
Fwilamosky Fwilamosky is offline
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Residential Contracts

I'm wondering who here makes their residential mowing clients sign a contract. I know of companies around me that require and some that don't. I know all comm jobs you contract, but I'm in different about the resi's.
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  #2  
Old 08-30-2012, 05:02 PM
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grandview (2006) grandview (2006) is offline
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Not so much a contract ,just an agreement to how much they will pay per cut.
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  #3  
Old 08-30-2012, 05:18 PM
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123hotdog 123hotdog is offline
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I went to a mowing seminar a few years ago put on buy a guy in Ohio named Wayne Voltz. They went to service agreements on every account. Lost some but over all it bettered their business. I sorta adopted this policy. All my existing customers grandfathered in so to speak, but every new customer signs a service agreement, whether commercial or residential. Some won't sign and that's okay. The ones that do pay and pay on time and take me serious as a business and not the " lawn guy". This also allows me to weed out the dead beats.
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Old 08-31-2012, 09:40 AM
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Lawn Pawn Lawn Pawn is offline
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Not having a contract works both ways....

If you have an account go sour for whatever reason, you are not obligated to suffer for it. Notify them in writing email, whatever your ...service agreement states.... and you are shed of them.

Mine says five days notice to terminate... either party... that simple. Be polite, honest and respectful and there should be no problems.

A contract means nothing to the Weasel that respects nether man nor beast anyway. My time and sanity are worth more to me than proving I'm right, or losing a few bucks.

Keep agreements short... to the point.. and something you yourself would sign.
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  #5  
Old 08-31-2012, 11:39 AM
coolluv coolluv is online now
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Quote:
Originally Posted by 123hotdog View Post
I went to a mowing seminar a few years ago put on buy a guy in Ohio named Wayne Voltz. They went to service agreements on every account. Lost some but over all it bettered their business. I sorta adopted this policy. All my existing customers grandfathered in so to speak, but every new customer signs a service agreement, whether commercial or residential. Some won't sign and that's okay. The ones that do pay and pay on time and take me serious as a business and not the " lawn guy". This also allows me to weed out the dead beats.
Testify Brother Testify.

Dave...
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  #6  
Old 08-31-2012, 11:39 AM
coolluv coolluv is online now
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Quote:
Originally Posted by Lawn Pawn View Post
Not having a contract works both ways....

If you have an account go sour for whatever reason, you are not obligated to suffer for it. Notify them in writing email, whatever your ...service agreement states.... and you are shed of them.

Mine says five days notice to terminate... either party... that simple. Be polite, honest and respectful and there should be no problems.

A contract means nothing to the Weasel that respects nether man nor beast anyway. My time and sanity are worth more to me than proving I'm right, or losing a few bucks.

Keep agreements short... to the point.. and something you yourself would sign.
Bingo.

Dave...
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  #7  
Old 08-31-2012, 01:32 PM
jhouchins jhouchins is offline
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This was a good informative post. Very good points all around.
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  #8  
Old 08-31-2012, 02:03 PM
32vld 32vld is offline
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I don't want a contract. Customer has deep pockets he can afford to break it.

A client turns bad news I want to be able to drop him like a bad habit.

A residential customer wants to drop me for a low baller let him. Losing one residential lawn will not put me out of business.

Lose a commercial account same thing.

Lose a commercial account that makes up 25-50% and up of profit. Never have too many eggs in one basket. Bad business model.

If found with too many eggs in one basket make sure your business debts are such that if you lose that big account you can make cuts and survive.



Now dealing with national corporations then the scale of business is much larger and much more complex then a LCO that is a LLP. Then contracts are needed. The direct dealing with the property/business owner is gone.



I think many LCO's have an unnecessary need to have all the bells and whistles as the large corporations. When they are small scale and can get by with a basic service agreement stating what service will be provided and spell out payment terms.
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  #9  
Old 09-02-2012, 11:45 PM
BTLawncare BTLawncare is offline
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Hello All. I too will be going to all agreements in 2013. The ones currently on agreements are our best customers. I agree with 123hotdgs post previously. That's what I am hoping to do, weed out the deadbeats.

Caution though...make sure you write them correctly. I had a guy throw mine in my face (figuratively speaking). He claimed I wasn't living up to it. I had wrote a price per/cut. Instead I should have wrote per/weekly cut. We verbaly agreed for a weekly cut then afterward he wanted it every other week. Then wanted me to pick up the grass after it was cut. Two weeks of growth. That wasn't in the agreement. Anyway that customer is no more and the agreement will be fixed for future use.
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  #10  
Old 09-03-2012, 03:02 AM
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123hotdog 123hotdog is offline
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Quote:
Originally Posted by BTLawncare View Post
Hello All. I too will be going to all agreements in 2013. The ones currently on agreements are our best customers. I agree with 123hotdgs post previously. That's what I am hoping to do, weed out the deadbeats.

Caution though...make sure you write them correctly. I had a guy throw mine in my face (figuratively speaking). He claimed I wasn't living up to it. I had wrote a price per/cut. Instead I should have wrote per/weekly cut. We verbaly agreed for a weekly cut then afterward he wanted it every other week. Then wanted me to pick up the grass after it was cut. Two weeks of growth. That wasn't in the agreement. Anyway that customer is no more and the agreement will be fixed for future use.
I agree. My service agreements have frequency of cut in them and I always leave the phrase " depending on weather " which is in my favor. One of the best things I did about three years ago was implement a late fee. I bill on the 15th, due on the thirtieth, late on the fifth. Which then a 5% or $5 late fee (whichever is greater) is added to the balance. This worked well for me.
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