search sponsored by:
Advanced Search

The Green Industry's Resource Center

Prev Previous Post   Next Post Next
Old 09-09-2012, 08:53 AM
bel-nor bel-nor is offline
LawnSite Member
Join Date: Mar 2010
Location: st louis mo
Posts: 180
New Customer

Hello to all, hope your season is back to normal. I picked up a new customer about a week ago and gave a quote sheet for my service price. Yesterday I serviced the property and the elderly owner comes out and ask for the rear patio to be blow vac for leaf debris as I was indicating at the time to my helper problem. She comes out shortly afterwards and hands me a my pay and ask for a business card, of which I hand her and thank her. I walk to the trailer and check the cash and its minus $10.00 of my fee. The helper ask if I had any business cards and I asked what for and he pointed out the overgrown occupied propertis ($400,000+ homes) that may be potential customers, he would place a card at these properties..

This is the first worker that ever stated this, and it was impressive. I told him thanks and I had already forwarded post cards earlier in the week. I knock at the door politely and ask her if she still had the quote sheet I gave her and she states no. I informed her my price was on that sheet and she was $10.00 short. She became confused and stated I must not be the same guy she talked to about the service. I explaine I was sent last week by her son. She also said she included a $5.00 tip. WoW. I thought about it and told her including her tip I will service the property for the same amount. In theory there are only a few cuts left, however I want to be in the community for potential customers to see the work. Some how in the back of my mine I think cheapness has peeked it's ugly head. This is a yay or nay call and I went with yay....your thought.
2012 Chevy Silverado HD 3500 Dump Body
2014 Chevy Silverado 4X4 Z71 LTZ
Cargo South 7x16 V Nose Tandem axel
Big Tex 60SP 6.5x16 trailer
John Deere 925aEFI, 920a, 910a(2)
John Deere 7H17/WG32A
Exmark TT x-series
Honda HRC216 (2)
Little Wonder Truck Loader and Optimax 570V
Echo/Stihl handheld service equipment
Husquvarna 445/395XP
Western Pro Plus 8.5/ SnowEx SP-1075
Toro 826/721 Snow Throwers
American Family Ins
"making the st.louis area beautiful one lawn at a time"
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Layout Style:

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 06:46 AM.

Page generated in 0.11410 seconds with 9 queries