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  #31  
Old 10-02-2012, 07:52 PM
orangemower orangemower is offline
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Join Date: Dec 2011
Location: pa
Posts: 2,773
Quote:
Originally Posted by Oregon OEP View Post
Chip25521 who have you talked to about this? I would like you to contact me by PM so I can get more information. If you have been trying to get me I do apologize but I have been out doing training for the company and have not been able to respond very quickly. We take any problem with one of our products very seriously and want out find out why this happened. I am very glad to hear that no one was injured. I look forward to hearing from you. I am very sorry for the problem and inconvenience this has caused you.
I'll have to upload pics of the 10in Magnum edger blade that snapped in the same place and send to you. I was lucky it broke and was driven into the ground.
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  #32  
Old 10-03-2012, 12:50 AM
chip25521 chip25521 is online now
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Join Date: Aug 2011
Location: Dayton, TN
Posts: 98
Quote:
Originally Posted by Oregon OEP View Post
Chip25521 who have you talked to about this? I would like you to contact me by PM so I can get more information. If you have been trying to get me I do apologize but I have been out doing training for the company and have not been able to respond very quickly. We take any problem with one of our products very seriously and want out find out why this happened. I am very glad to hear that no one was injured. I look forward to hearing from you. I am very sorry for the problem and inconvenience this has caused you.
Dennis, I have send you a PM.
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  #33  
Old 10-03-2012, 03:17 PM
chip25521 chip25521 is online now
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Location: Dayton, TN
Posts: 98
I just wanted to let everyone know that I talked to Dennis today and got everything taken care of. Him and I came to an agreement and Ill be sending him the set of blades back. He apologized for the delay and he was excellent customer service rep. Apparently he was out last week due to a few reasons and that was part of the reason for the delay.
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  #34  
Old 10-03-2012, 03:25 PM
Ridin' Green Ridin' Green is offline
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Join Date: May 2011
Location: Michigan
Posts: 8,440
Good to hear.

Dennis is the kind of rep that all companies should have working for them. I was sure he'd take care of you.
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  #35  
Old 10-03-2012, 03:27 PM
chip25521 chip25521 is online now
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Location: Dayton, TN
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Yeah I agree that it would be great if someone like him worked everywhere. Especially companies like dish/direct, Verizon/AT&T and charter/Comcast.
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  #36  
Old 10-03-2012, 05:48 PM
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cpllawncare cpllawncare is offline
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Join Date: Apr 2011
Location: Greenville, SC
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Quote:
Originally Posted by chip25521 View Post
Yeah I agree that it would be great if someone like him worked everywhere. Especially companies like dish/direct, Verizon/AT&T and charter/Comcast.
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I guess miracles could happen LOL
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  #37  
Old 10-03-2012, 06:21 PM
chip25521 chip25521 is online now
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Location: Dayton, TN
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Yeah haha. Very unlikely
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