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Old 09-26-2012, 04:14 PM
Corey4x4man Corey4x4man is offline
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Tips for a possible new REP

Hello all I am new to the forum but have been in the landscape industry form some time now. In the past I works in irrigation repair and installation for ProGrass Landscapes in Portland, OR. I have since left them and currently in the interview process with one of the large irrigation manufactures for an open position as a regional Rep, and am looking for info that would be helpful in getting an offer so I can help to improve the contractor relationships.

My question to you all is what do you look for/ want from your reps? What are the biggest mistakes they make that make you not want to use their products?
I have my own opinions from past experiences, but it is always good to get a panel.
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Old 09-26-2012, 05:01 PM
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irritation irritation is offline
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Don't lie to us when you know a product has failures and don't spam forums.
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Old 09-26-2012, 05:05 PM
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Wet_Boots Wet_Boots is online now
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The most important thing a manufacturer can do is to provide reliable products and good support, along with establishing a dividing line between the professional market and the big box stores.
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Old 09-26-2012, 05:21 PM
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irritation irritation is offline
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I miss the freebees the reps handed out 15-20 years ago.
Hats,t-shirts,coffee mugs,can coolies,product samples,etc.
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Old 09-26-2012, 09:20 PM
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Mike Leary Mike Leary is offline
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Quote:
Originally Posted by irritation View Post
I miss the freebees the reps handed out 15-20 years ago.
Hats,t-shirts,coffee mugs,can coolies,product samples,etc.
Yup. I also miss the fact, that over the years, my REPs knew less than I did and were worthless and time wasting because they had a circuit they were ordered to "service". I threw out my branch REP, as well my as my Hunter REP.
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Old 09-26-2012, 10:22 PM
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1idejim 1idejim is online now
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Read the posts by the Huntertechgeek..

He brings knowledge and answers to the forum without the sales pitch, i guess he figures the sale is already done and it's time for support.

He has helped with a few of the 2wire issues this year.

If a person / rep needs a role model, he is the one.
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Old 09-26-2012, 11:13 PM
muddywater muddywater is offline
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Just answer the phone!

Lots of freebies are nice. Last rainbird rep gave me a box of prs 4" rotors before they came out and a box of 6" sprays prs and some rainbird knicknacks after he bought me lunch. He also had a neat head display with mutliple heads mounted together with a series of ball valves that you could hook it up to a water hose and see the new nozzles and heads.
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Old 09-27-2012, 11:42 AM
bcg bcg is offline
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I agree, answer the phone. If for some reason you can't, call me back. I'm not going to call my rep unless it's important and I've already exhausted all other avenues. Even if you don't know the answer or can't help, I'd rather hear that than be ignored.
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Old 09-27-2012, 12:41 PM
irrig8r irrig8r is offline
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Don't try to make your product look good by knocking the competition. Every manu seems to have good products and bad. From those aimed at DIYs to the ones aimed at pros, there are the out of the gate successes, the dismal failures, and the products that do fine after a little flaw has been fixed.
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Old 10-04-2012, 12:57 PM
Corey4x4man Corey4x4man is offline
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Thank you all for your input! I will keep an eye on the forums and help out whenever possible.
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