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  #11  
Old 11-02-2012, 09:18 PM
TempleLawnCare TempleLawnCare is offline
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Join Date: Oct 2012
Location: Northern, Mi
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Steer clear of kodak, they will not uphold their warranty. Cannon seems to make very nice cameras. Make sure you find a nice LEATHER case to put it in to keep the dust out as well.
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  #12  
Old 11-02-2012, 10:45 PM
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cpllawncare cpllawncare is offline
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Join Date: Apr 2011
Location: Greenville, SC
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I'm sorry but if the customer has trust issue's I don't need to be their landscaper.
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  #13  
Old 11-02-2012, 10:47 PM
newguy123 newguy123 is offline
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Quote:
Originally Posted by nobagger View Post
Writing things down is good for your records but the customer can and usually will say "anyone can write that down". Just sayin' not much proof and the burden of proof is ALWAYS on you
Yeah...but a running log of 5 months in the past, for this customer and dozens of others? That's pretty convincing to me.
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  #14  
Old 11-02-2012, 11:55 PM
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nobagger nobagger is offline
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Location: Pa
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Quote:
Originally Posted by LawnScapers of Dayton View Post
Camera shopping tomorrow......thanks for the ideas....and also this customer is no longer on my roster....
Posted via Mobile Device
WHy would you drop a customer just because he questioned you. I guess if this customer is a real pita like we all have or had at some point then I can see but in these days good paying customer's are golden.
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  #15  
Old 11-03-2012, 01:02 AM
chuacro chuacro is offline
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Join Date: Aug 2008
Location: Memphis,TN
Posts: 552
I have never had a customer question my service. If I did I would ask the customer what kind of proof they needed. I would do my best to take care of that customer. I am not going to spend time to prove to customers that I have done my service over the last few years. I do good to just leave bills for payment when needed. I just turn away too many new customers to put up with headaches.
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  #16  
Old 11-03-2012, 03:01 AM
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cgaengineer cgaengineer is offline
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Join Date: May 2007
Location: Winder, GA
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Quote:
Originally Posted by Patriot Services View Post
Digital camera or cell phone. Has ended a few conversations real fast.
Posted via Mobile Device
With time and date stamp...
Posted via Mobile Device
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  #17  
Old 11-03-2012, 08:46 AM
LawnScapers of Dayton LawnScapers of Dayton is offline
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Join Date: Jun 2003
Location: Dayton, OH
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Quote:
Originally Posted by nobagger View Post
WHy would you drop a customer just because he questioned you. I guess if this customer is a real pita like we all have or had at some point then I can see but in these days good paying customer's are golden.

He was new this year and from the getgo was leaning toward PITA......After I did the second clean up on Oct 16 he emailed and stated he was going to handle the lawn for the rest of the season. I OKed that and moved on. He signed a written agreement this summer that clearly stated the terms of service as of Oct 1. All customers are made aware that leaf clean ups will be faster and lighter early in the fall and slower and heavier later in the fall. It is a process. The charges remain level throughout until all the leaves are down. Usually 4-5 visits. He is not from this area and didnt get it from the beginning. He did not believe that i was there on Oct 2. So basically he was accusing me of charging him for service not provided....just because he could not recall it being done. I do not need that crap.....and have signed a number of new clients recently......dont need him either.....goodbye...
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  #18  
Old 11-03-2012, 09:05 AM
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gcbailey gcbailey is online now
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Join Date: Mar 2012
Location: southern WV
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we have several vacation properties and we always take a couple before and after pics and either email them or send them via text message.
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  #19  
Old 11-03-2012, 09:08 AM
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clydebusa clydebusa is offline
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Join Date: Feb 2010
Location: Tulsa Oklahoma
Posts: 1,620
Quote:
Originally Posted by cpllawncare View Post
I'm sorry but if the customer has trust issue's I don't need to be their landscaper.
Same here. In 30 years I have had 2 customers do this. I will comp that mowing and drop them at the end of the contract. (PERIOD)
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  #20  
Old 11-03-2012, 09:52 AM
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jsslawncare jsslawncare is offline
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Join Date: Feb 2011
Location: North Georgia
Posts: 1,658
Where I'm at I can usual leave a pile of "proof that I was there" on the edge of there back yard. It's rare that I haul away any leaves because everyone usual has a spot to leave them on their property.
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