Advanced Search

The Green Industry's Resource Center

Prev Previous Post   Next Post Next
Old 12-02-2012, 10:49 PM
David Gretzmier David Gretzmier is offline
LawnSite Gold Member
Join Date: Mar 2001
Location: Fayetteville,AR
Posts: 3,645
I have a new policy on texting.

My new policy more information on texts. when a customer texts me with any problem, my answer on texts is ALWAYS going to be from now on: " Thanks for the heads up, let me come by or have the guys come by and try to determine the problem and solution." period. no more of this trying to trouble shoot by text, no more of this language and inflection problem that comes with text with a client. And I am thinking about the day when texting me is no longer considered communication to get things fixed. with employees and the answering service texts, I am not making this up, I got 5700 text messages in novemeber. at 200 texts per day, it is WAY too easy for that random number saying- "hey can you come by? the tree is half out-thanks!" to get lost in the ocean.

when folks are telling me their lights are not working, I will no longer take the bait on solving by text.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Layout Style:

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Grand View Media
All times are GMT -4. The time now is 02:58 PM.

Page generated in 0.08691 seconds with 9 queries