Register free!
Search
 
     

Click for Weather
Reply
 
Thread Tools Display Modes
  #1  
Old 12-10-2012, 01:51 PM
garciajj612 garciajj612 is offline
LawnSite Member
 
Join Date: Jan 2011
Location: Franklin, TN
Posts: 94
costumer demands pay their water bill

Never had this happen: We installed their irrigation in July and after we winterized they are calling me to tell me that there was a leak in the irrigation and they just figured it out after irrigation was turned off that it was the irrigation. They want me to pay them back for their water bills they have been trying to resolve this for 5 months and I'm just now finding out about this. What would you do?
Reply With Quote
  #2  
Old 12-10-2012, 02:07 PM
Wet_Boots's Avatar
Wet_Boots Wet_Boots is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: metro NYC
Posts: 39,552
Send them a nice Xmas card and wish them well in the future, with their next sprinkler company.
Reply With Quote
  #3  
Old 12-10-2012, 02:12 PM
txgrassguy's Avatar
txgrassguy txgrassguy is offline
LawnSite Gold Member
 
Join Date: Jan 2007
Location: south enough that spanish is necessary
Posts: 3,093
First of all - was the irrigation leaking?
Second, how is your contract worded?
Third, how much is the bill?
State law varies regarding who is at fault/responsible. Ordinarily it is the homeowner's responsibility to monitor their utility consumption. This said some states require a warranty on system install which may include contractor responsibility - but it all depends.
Personally, if the homeowner waited five months and is now screaming the first question I would have is what didn't you call before?
Provided the bill isn't excessive, say under $300 bucks and depending upon your relationship with the client - I'd say maybe discuss this with them.
__________________
Nice Try = You Suck Spelled Differently
Reply With Quote
  #4  
Old 12-10-2012, 02:17 PM
show-n-go's Avatar
show-n-go show-n-go is offline
LawnSite Member
 
Join Date: Nov 2012
Location: cincinnati,ohio
Posts: 231
Sound like they ran the water bill up running it often, now that it is turned off for the season the water bill dropped. Sounds more like "were broke" problem than a water leak.
Reply With Quote
  #5  
Old 12-10-2012, 02:17 PM
SoCalLandscapeMgmt SoCalLandscapeMgmt is offline
LawnSite Bronze Member
 
Join Date: Sep 2007
Location: So. Cal.
Posts: 1,435
How do they know that it was a leak and not just the consumption from regular usage of the system? $20 says that if you looked at the controller Homeowner Joe has one hell of a program if not multiple programs in the thing. I wouldn't pay them a dime. I'd go with Boots' suggestion and tell them good luck.
Reply With Quote
  #6  
Old 12-10-2012, 02:20 PM
AI Inc's Avatar
AI Inc AI Inc is online now
LawnSite Fanatic
 
Join Date: Dec 2007
Location: Southern NH
Posts: 21,274
Like TX said , ya need to find out whats a big bill. I have some customers that think $275 is a big bill. Others think $1800 is reasonable.
__________________
Reply With Quote
  #7  
Old 12-10-2012, 02:24 PM
Wet_Boots's Avatar
Wet_Boots Wet_Boots is offline
LawnSite Fanatic
 
Join Date: Mar 2005
Location: metro NYC
Posts: 39,552
Most people aren't aware just how much water a lawn can drink up in a hot summer. People have posted here that the old "inch a week" benchmark is doubled in heat waves, at least for bluegrass lawns. It adds up.
Reply With Quote
  #8  
Old 12-10-2012, 02:30 PM
AI Inc's Avatar
AI Inc AI Inc is online now
LawnSite Fanatic
 
Join Date: Dec 2007
Location: Southern NH
Posts: 21,274
Damn right it does. Round here an average system uses 2000 gals a cycle.
__________________
Reply With Quote
  #9  
Old 12-10-2012, 03:05 PM
DavidsonLandscaping's Avatar
DavidsonLandscaping DavidsonLandscaping is offline
LawnSite Member
 
Join Date: Sep 2011
Location: Lynn, Massachusetts
Posts: 192
Quote:
Originally Posted by show-n-go View Post
Sound like they ran the water bill up running it often, now that it is turned off for the season the water bill dropped. Sounds more like "were broke" problem than a water leak.
Would have to agree, also take into affect water bills in my area get sent out every three months. Unless they were counting the gallons of what everything uses how can they blame you? Sounds like they ran the water to much without knowing how much was wasted. Also could have turned it on for the kids to play and didn't realize until the bill came. Did you make a attempt to check for leaks after installing?
Posted via Mobile Device
Reply With Quote
  #10  
Old 12-10-2012, 03:17 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is online now
LawnSite Senior Member
 
Join Date: Oct 2012
Location: Florida
Posts: 931
They must do their own lawn coming after you and not the yard man. lol

Some that live in the city around here hardly run their irrigation because it gets so expensive in the summer. Then want to know why their lawn looks so bad, "I have an irrigation system", use it during drought like conditions please! :-)

Those leaks do add up. $$$
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump






Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 07:49 AM.

Page generated in 0.09636 seconds with 10 queries