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  #11  
Old 12-10-2012, 04:22 PM
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Sprinkler Buddy Sprinkler Buddy is offline
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Quote:
Originally Posted by Wet_Boots View Post
Send them a nice Xmas card and wish them well in the future, with their next sprinkler company.
What about the warranty, with this being a new install? Hopefully it was only a 1year warranty.

Rock and a hard spot.
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  #12  
Old 12-10-2012, 04:54 PM
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Wet_Boots Wet_Boots is online now
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Any sizable leak means the system wouldn't work in the first place. Customers do have to take some responsibility to inform the installer if there's a problem.
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  #13  
Old 12-10-2012, 05:01 PM
RussellB RussellB is online now
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Many water companies will also reduce a bill IF the customer can prove they had a leak. Sometimes it just takes a review of the past three or four bills for the water company to recognize high use and make a one time adjustment.
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  #14  
Old 12-10-2012, 05:02 PM
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Originally Posted by Wet_Boots View Post
Customers do have to take some responsibility to inform the installer if there's a problem.
Bingo, I cant be responsable for a situation I didnt even know existed.
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  #15  
Old 12-10-2012, 05:23 PM
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1idejim 1idejim is online now
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First of all you must verify that there either is or isn't a leak.

If there is a leak it needs to be fixed under warranty.

If there is no leak, check the controller.

If they say that the leak was fixed by others then physical and photographic proof will be shown to you by the owner without you even asking.
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  #16  
Old 12-10-2012, 07:14 PM
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greenmonster304 greenmonster304 is offline
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Tell them to sh!t in their hat. They should have called you months ago.
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  #17  
Old 12-10-2012, 08:35 PM
txirrigation txirrigation is offline
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Lets see... the home owner let this go for 5 months before letting you know.


The answer to this whole situation is, NO.
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  #18  
Old 12-10-2012, 08:58 PM
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Originally Posted by txirrigation View Post
Lets see... the home owner let this go for 5 months before letting you know.
As I've said many times to contractors:"you touched it, you own it". It's the "clients" stupidity to not look at the water bills, but now you're caught between a rock and a hard place.
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  #19  
Old 12-10-2012, 09:03 PM
bcg bcg is offline
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Originally Posted by Mike Leary View Post
As I've said many times to contractors: you touched it, you own it. It's the "clients" stupidity to not look at the water bills, but now you're caught between a rock and a hard place.
Not really, I'll accept responsibility for redoing something I worked on that failed but I'm not going to take on any ancillary damages caused by that, especially if the homeowner didn't bother to tell me there was a problem. That's pretty much standard for anything. If they want to make a stink, that's what lawyers are for.

As to the OP, I would be willing to bet money that what really happened is their water bill dropped dramatically because they just aren't watering anymore, not because of a leak. About 85% of my summer water bill is irrigation, I go from about 45k/gal month in the peak of the summer to about 8k/gal month in the winter. It could be less but at least 3k/gal of that monthly bill is showers for my 16 y/o daughter...
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  #20  
Old 12-10-2012, 09:15 PM
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If they really think there is a leak then I would recharge the system and monitor the water meter for water usage. That can be a little misleading sometimes. We just looked at a system where we had winterized it and some one came tot he customers door and told them they had high ground water. The owner did have a leak but it was in the house, not our responsibility. The other example is the lady who mistakes her neighbors water meter for her own and her system is 18' vans with a 27 min runtime. just my two cents.
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