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Old 12-18-2012, 12:59 AM
coastie12 coastie12 is offline
LawnSite Member
Join Date: Dec 2012
Location: Livonia, Michigan
Posts: 17
Customer Service

I need some opinions on this. I know customer service is important and making customers feel special is a goof thing. With that said, my partner wants to send out birthday cards to customers and of their birthday lands within the lawn season he wants to give them a free cut that week. Also he wants to have a drawing with all of our customers to pick one and give them a free month of cuts. I think this is a bit to much but maybe I'm just to money hungry lol. What do you guys think? Good or bad business decision?
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