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  #101  
Old 01-09-2013, 07:05 PM
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ELS Landscape ELS Landscape is offline
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Constant contact just import your e-mail list.
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  #102  
Old 01-09-2013, 07:33 PM
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CNYScapes CNYScapes is offline
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The marketing is something they are saying is coming out soon, right? Then again it sounds like they are struggling to keep up with what they have now.

Who else has better marketing? Web Based that is.
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  #103  
Old 01-09-2013, 09:06 PM
seabee24 seabee24 is offline
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Related to the "serious problems"

Most of the problems are not too serious. However, I will go out on a limb and say I was probably one of the first 20-50 clients that signed up 3 years ago. When ever I called, Jonathan answered the phone directly, and I spoke with his partner John, to resolve problems.

Where I'm getting aggravated is the lack of testing and functioning, as well as other promises that have been made, and frankly not kept. When I signed up 3 years ago, Jonathan stated the marketing and work flow management would be coming.....still not here.

I was told email would be coming.....still not here

I was one of the first persons to demand a snow removal solution, I told them that what they came up with was not going to work, and that it needed to be reworked...that was almost 2 years ago.....still not fixed

I had asked for GPS integration.....was told not in the works.....now I here I might work with the new apps.

I called back in June told them I needed a time clock solution.....big problem, lots of money going out the door everyday with manual time cards.....I was told wait a month and an update would be out with it.....well waited 6 months, and the solution frankly sucks and wasn't tested well if at all.

We have other needs as well, and I'm sick of waiting for solutions or peacing in solutions. I'm sick of waits 3 years for major parts of their system as they promised when I was sold on it.

SAP has been hands down the best thing I ever did for my company. Problem is my company is growing rapidly, and if all these updates,fixes and other coming soon features can't keep up, I will have no choice but to look else where. I know of a very good program used by a large company locally here...cost is 15,000, but when you are already paying 120 per month, plus a bunch of other programs to fill the voids, suddenly 15 k isn't too fare off to have a fully functioning system that can produce more sales
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  #104  
Old 01-09-2013, 09:39 PM
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CNYScapes CNYScapes is offline
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Create, in advance, email and letter templates and effortlessly use them to communicate with your clients and leads

Create marketing emails and letters
Track all communication with your prospects
Know key statistics about your leads, conversion ratios, how they found you, etc.
Time Clock - clock in and out from a terminal at your office or from their mobile device


These statements above I copied and pasted from there list of features. Are you saying you cant do these things?
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  #105  
Old 01-09-2013, 11:01 PM
krzys555 krzys555 is offline
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Quote:
Originally Posted by CNYScapes View Post
Create, in advance, email and letter templates and effortlessly use them to communicate with your clients and leads

Create marketing emails and letters
Track all communication with your prospects
Know key statistics about your leads, conversion ratios, how they found you, etc.
Time Clock - clock in and out from a terminal at your office or from their mobile device


These statements above I copied and pasted from there list of features. Are you saying you cant do these things?

yes you can do this but it has limitation.
yes you can create as many email templates as you want. no limits.
it is a basic marketing. there words as page title.
it is no where close to constant contact or others.
you can send emails to one person, no substituting names in emails
you need to input all incoming contact from the clients. the only thing that gets put in for me is lead that request info from my site.
yes it tracks leads, estimates won and lost, and new clients.
you need to ask people how they found you and input the info
what stats do you want to know about leads?
time clock function sucks and is not good
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  #106  
Old 01-09-2013, 11:08 PM
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willretire@40 willretire@40 is offline
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SA does need some work as you grow but nothing else is close to it that i have seen so far except Real Green but then that is a desktop software.
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  #107  
Old 01-09-2013, 11:11 PM
krzys555 krzys555 is offline
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Quote:
Originally Posted by willretire@40 View Post
SA does need some work as you grow but nothing else is close to it that i have seen so far except Real Green but then that is a desktop software.
VERY TRUE!!!
real green is also very expensive to purchase and a monthly fee as well
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  #108  
Old 01-10-2013, 02:29 PM
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CNYScapes CNYScapes is offline
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[QUOTE=seabee24;4638653]Related to the "serious problems"

Where I'm getting aggravated is the lack of testing and functioning, as well as other promises that have been made, and frankly not kept. When I signed up 3 years ago, Jonathan stated the marketing and work flow management would be coming.....still not here.

I was told email would be coming.....still not here

I had asked for GPS integration.....was told not in the works.....now I here I might work with the new apps.

_____
So they basically have no marketing?

And what doesn't the email do that you want it to?

And the previews say you can see where and what your crews are doing? No GPS?

So does this mean the software does not do what he says it does?
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  #109  
Old 01-10-2013, 02:50 PM
krzys555 krzys555 is offline
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Posts: 108
[QUOTE=CNYScapes;4639351]
Quote:
Originally Posted by seabee24 View Post
Related to the "serious problems"

Where I'm getting aggravated is the lack of testing and functioning, as well as other promises that have been made, and frankly not kept. When I signed up 3 years ago, Jonathan stated the marketing and work flow management would be coming.....still not here.

I was told email would be coming.....still not here

I had asked for GPS integration.....was told not in the works.....now I here I might work with the new apps.

_____
So they basically have no marketing?

And what doesn't the email do that you want it to?

And the previews say you can see where and what your crews are doing? No GPS?

So does this mean the software does not do what he says it does?
yes basically no marketing.
yes you can see where the crew is. if they enter arrival time on there phone and have a data connection on the phone. no gps integration.
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  #110  
Old 01-10-2013, 03:11 PM
seabee24 seabee24 is offline
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Join Date: Mar 2009
Posts: 619
[QUOTE=CNYScapes;4639351]
Quote:
Originally Posted by seabee24 View Post
Related to the "serious problems"

Where I'm getting aggravated is the lack of testing and functioning, as well as other promises that have been made, and frankly not kept. When I signed up 3 years ago, Jonathan stated the marketing and work flow management would be coming.....still not here.

I was told email would be coming.....still not here

I had asked for GPS integration.....was told not in the works.....now I here I might work with the new apps.

_____
So they basically have no marketing?

And what doesn't the email do that you want it to?

And the previews say you can see where and what your crews are doing? No GPS?

So does this mean the software does not do what he says it does?

In my opion it does 50-60% of what they claim, and it does it well

Marketing - yes it can make out an email form and be sent out to clients--- but to me thats not marketing , my outlook can do that. Try this - what they can not do is track that marketing, see who has opened it, see which ones bounch back, and my personal fav that they dont do is filter the marketing list for people that ARE NOT signed up for a specific service....fox example, I might want to market bush trimming to customers that have not already signed up for it....well you cant do that.... you can filter and find the customers that have signed up for bush trimming, but not the oposite way. I made the suggestion that this be updated 18 months ago....yet still not

It does not do email - altho i have not played around too much with the new ticket/notes system, can you send an email to a customer...yes Can you recieve an email from a customer .... NO! so what good does tracking a conversation in the notes system do when all you can see is out going emails. yet not the incoming emails. plus it send out the email thought SAP servers, meaning if you send the email using SAP, it will not appear in my iPad,iPhone, or any of my other 4 computers that i use. it will not sent it though my server so that I have a log of it.

No GPS. I asked for it for the longest time, I finally gave up on it and went to a much better solution anyway. I did talk with SAP and heard a rumor that when and if they create APPs for the phones it may use the gps, but im not holding my breathe.

If you crews punch in and out using a mobil device or phones, and you can see the history of where they have been. however it will not tell you if they stopped off at a gas station, or mowed an additional yard between sites. It also relies on the crew memeber to be honest, and punch in and out of the sites. if he forgets, your data is useless.

The list goes on, and on. recently ipad had an update a few months ago, and they stopped using google maps. ipad has its own system with turn by turn dirrections, which works well. using SAP mobil site, because google isnt installed on iPAD anymore, SAP now pulls up an internet based google maps which truely sucks and the GPS doesnt work. I called about this 3 months ago. Asked them to fix it,...If you watch jonathans most recent videos for the lastest update, he states that the mobil will now pull open the maps that installed on the device......yet still it does not.

I think that SAP is the best thing on the market at the moment. But i think they have a long way to go on keeping promises and getting the system right. I think they need to invest money and get more people working on it.

Last edited by seabee24; 01-10-2013 at 03:15 PM.
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