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Old 01-31-2013, 08:31 PM
Sean Adams Sean Adams is offline
 
Join Date: Jun 1999
Location: Pennsylvania
Posts: 3,623
Business Owner That Sells vs. One That Bids

Ok, here's the scenario. A commercial property manager calls you and says they want you to give them an estimate for the complete grounds maintenace services at their property - they want it all - mowing, trimming, edging, mulch, aeration, seeding, fertilization, weed control, shrub trimming, irrigation maintenace, bed maintenance, tree pruning, etc, etc, etc.

You go and walk the property, take your notes, pictures, etc. and you prepare the proposal. You put your best foot forward and create a very professional proposal that clearly explains the services, the pricing and how wonderful your company is. You hand deliver the bid to the property manager and walk out with your head up high because you are confident you are going to get this job.

A week passes and no phone call. Finally you take action, call the property manager and ask if they have made a decision. He informs you they have gone with another company. You do the right thing and ask why. Your immediate assumption is your price was too high. But what if he says "We just went with another company.".

Ouch. Why? What did you do wrong? Your prices were fair, you gave the estimate right away, you put it together very professionally and you even hand delivered it.

You bid that job, but you definitely did not sell that job.

What's the difference?

When you are called upon for an estimate, the sales process begins. You ask questions, you get to know the person you are bidding for. Ask about the property. Ask about previous service providers. Ask what went well and what didn't go well. Ask what they are looking to accomplish. And definitely ask about budget.

Many landscapers refuse to do this or afraid for some reason. This is business. If you want to be seen as a partner who cares, ask about their budget. Find out what they want and see how you can give them what they want within the confines of their budget.

Then take the time to explain your service - how you are different or unique. Explain why it makes sense for them to hire you versus someone else. Talk about your customer service policies. Explain how you want to be their partner, and not just their service provider. Show them testimonials. Explain the benefits of your service, not just the features.

Upon delivering the estimate, keep going. Offer to break it down for them. Offer yourself up for questions and answers if it is a collection of people making the decision.

When you "sell" versus just placing a "bid" it gives you a significant advantage over your competition because many lawn and landscape business owners don't sell, they just bid, cross their fingers and wait for the phone to ring.

Sell, Sell, Sell
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  #2  
Old 01-31-2013, 08:48 PM
GreenGuysLC GreenGuysLC is offline
LawnSite Senior Member
 
Join Date: Apr 2010
Location: Killen Al
Posts: 264
Absolutely! Great info.. i most always ask who the previous company is or was....and if they are rebidding for problems...or is it just an annual thing? There are actually a few companies that i know well and respect their work. And we all get along....and if i get a call from mrs j and she says she hasnt been please with company x...and tells me why. I will go look....and if the property is up to par...i will be hobest and tell them i cant do it any better. I will be hlad to have th:eir business but i cant make it look any better thannit does. I know that sounds bad...but in my view....that is what Sean has discussed before...screen your prospects. If company x isnt pleasing them....it may not be company x...
It may be the customer. On occasions my alli companies have not been up to par. And if thats the case....i dont mind offering a bid. But out of respect for these select companies...i am very hesitant about it. And most of rhe time with these allies... we call each other and just inform each other and ask...whats with mrs j. She called wanting a bid. I always tell them to bid....if i am not making them happy...they are gonna move on.....might as well be with someone i know and respect.
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