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Old 02-05-2013, 02:43 PM
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DA Quality Lawn & YS DA Quality Lawn & YS is offline
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Join Date: Sep 2007
Location: Rochester, MN
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Good one to read: 5:30AM wake up call

This one is about snow removal, but I also have quoted this lady for apps so will post here. This customer asked for snow removal service last November, with a 2" trigger. She runs a daycare service in her home and needs the snow out by 6AM so parents can drop of their kids w/o trudging thru snow.

At any rate, I show up yesterday at this home to blow it out after a 2" snowfall. Drop my truck gate, unload the blower, and off we go. Get about 1/3 done with the drive, and the garage door opens. Out walks this rough looking dude (I do not know who he is, my customer said she was divorced) who smells like smoke.

Dude: What are you doing here, I have a snowblower we don't need you. She (my customer) didn't call you to come over.

Me: I didn't know you no longer wanted service, I have an agreement with my customer to push snow if it snows 2+ inches.

Dude: We paid our bill last month for you, and your done. We are not paying for your s&^t any more!

Me: You could have called me to state you don't want service any more.

Dude: I did let you know!

Me: Have at er dude. (as I reload my Ariens in my truck and drive off).

My goal this coming lawn and snow season is to eliminate chaff business like this. No one needs this kind of unreasonable confrontation at 5:30AM. I am proud of myself I didn't resort to cussing like that dude did.
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