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Old 02-27-2013, 05:35 PM
burnsyscapes burnsyscapes is offline
LawnSite Member
Join Date: Mar 2010
Location: Haymarket, VA
Posts: 180
Help, lost biggest customer because he wants a bigger operation

So I got an email today from my biggest customer saying he will not need me for 2013 because they have to go a different path.

I asked if it was me( I a, solo) or they want a bigger operation. He said a bigger operation you were awesome just want more stuff done.

Now this guy and his brother own a billion dollar paving and concrete company in the area. Awesome guy and extremely laid back but never wanted any other work done besides mowing.

Now I a, still solo after my 4th year because I don't have enough work to justify having employees and more equipment. He knows I do other service since I do it all for his neighbors.

Should I respond to him or just let it be. I never lost a customer out of the blue. Any help or suggestions would be great
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