Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #221  
Old 03-11-2013, 10:13 PM
CLS_Birmingham's Avatar
CLS_Birmingham CLS_Birmingham is offline
LawnSite Member
 
Join Date: Nov 2012
Location: Birmingham, AL
Posts: 128
Screen shot your problem and send it to them. Everytime I have an issue, thats what I do and the problem is resolved on my end within 24 hours.
__________________
CLS Inc,. Landscape & Maintenance
www.clsbirmingham.com
Reply With Quote
  #222  
Old 03-11-2013, 10:31 PM
LushGreenLawn's Avatar
LushGreenLawn LushGreenLawn is offline
LawnSite Silver Member
 
Join Date: Mar 2006
Location: Dover, DE
Posts: 2,123
When things get fast paces in the spring, waiting 24 hours for a fix can be excruciating. Not when its once in a while, but definitely when its over and over again. I'm venting a little too, but these bugs need to get fixed fast. I'm not paying close to $200 a month to be a beta tester.
Reply With Quote
  #223  
Old 03-11-2013, 10:47 PM
BLC1 BLC1 is offline
LawnSite Senior Member
 
Join Date: Feb 2008
Location: Ohio
Posts: 653
Everybody scared me away from SAP with all these issues.
Reply With Quote
  #224  
Old 03-11-2013, 10:55 PM
Clean Cut Lawns's Avatar
Clean Cut Lawns Clean Cut Lawns is online now
LawnSite Member
 
Join Date: Feb 2002
Location: Ossining, NY
Posts: 128
Ditto
Posted via Mobile Device
Reply With Quote
  #225  
Old 03-11-2013, 10:58 PM
CLS_Birmingham's Avatar
CLS_Birmingham CLS_Birmingham is offline
LawnSite Member
 
Join Date: Nov 2012
Location: Birmingham, AL
Posts: 128
Quote:
Originally Posted by LushGreenLawn View Post
When things get fast paces in the spring, waiting 24 hours for a fix can be excruciating. Not when its once in a while, but definitely when its over and over again. I'm venting a little too, but these bugs need to get fixed fast. I'm not paying close to $200 a month to be a beta tester.
I do agree. I guess I'm more optimistic because the issues I've had haven't been anything life threatening or repeated problems. I do agree however that its alot of money to be a beta tester. I just know alot of people complain about problems but never report them to the company. No different than alot of the clients we deal with on a daily basis.
__________________
CLS Inc,. Landscape & Maintenance
www.clsbirmingham.com
Reply With Quote
  #226  
Old 03-12-2013, 12:55 AM
cbservicesllc cbservicesllc is offline
LawnSite Member
 
Join Date: Jun 2011
Location: Maple Grove, MN
Posts: 86
Quote:
Originally Posted by CLS_Birmingham View Post
I do agree. I guess I'm more optimistic because the issues I've had haven't been anything life threatening or repeated problems. I do agree however that its alot of money to be a beta tester. I just know alot of people complain about problems but never report them to the company. No different than alot of the clients we deal with on a daily basis.
Another agreement on the beta tester comment here. I've had some issues and have submitted them. They've responded on them, but sure haven't fixed much. I told them about the lag, some issues entering info on the closeout day screen, and issues with snow and some of their staff just blamed it on my hardware, browser, connection, etc. I've tried this thing on several different computers at a couple different locations with three different browsers... always the same... The funny one was when the gal told me I should be using Google Chrome because that's the browser they test with... My response "I am using Chrome..."

Now, I don't know how many of you do snow removal, but their snow dispatch SUCKS. It literally crippled me for two hours one night when I was trying to get out... all the routes I had entered just disappeared... Lots of other buggy issues with snow dispatch, but Chris over there basically admitted to me that it isn't up to par and that it wouldn't be fixed this season. I wish someone had told me that in all my demos before I signed up... what a waste of $200 a month this experience has been.

They also don't seem to meet deadlines very well. Jonathon told me that new dedicated android and ios apps were being developed (thank god) and would be released "well before the lawn season." I was just told by a support person last week that it would be at least 3rd quarter... sweet... She said this was because their "whole team" is working on all the bug fixes from the last release (the one from December)...
__________________
Ford Trucks
Exmark Mowers
Echo Power Equipment
The less fun hand stuff...
Reply With Quote
  #227  
Old 03-12-2013, 08:14 AM
McFarland_Lawn_Care's Avatar
McFarland_Lawn_Care McFarland_Lawn_Care is offline
LawnSite Bronze Member
 
Join Date: Jan 2007
Location: Sedgwick, Maine
Posts: 1,106
Agree, they over promise and then release way to soon. Listen folks, I really think they will be fine eventually but they sure have a lot of little bugs to work out. I would make sure you complain often and mention everything to them. There will be weeks where I am on the chat or email them 2-3 times a day. Yes, they need to get a lot better, but we need to hold them to the fire. I make a list of small things I come across that need to be fix, and when I reach like 5 or 6 things I send another email. Finally convinced them to give me a free month for all the time we are losing dealing with bugs. Overall, I'm happy with their system, but if another company out there was offering the same stuff, then I would pretty much switch very quickly. I just don't know anyone that offers what they do without spending like big bucks on a huge system.

Jason
Reply With Quote
  #228  
Old 03-13-2013, 06:41 PM
Gman2310 Gman2310 is online now
LawnSite Senior Member
 
Join Date: Mar 2004
Location: NJ
Posts: 282
signed up in January and cancelled today. To close to the season to be playing with a new system that isnt 100%. I dont have time to be a test dummy for them. I will revisit it again in the fall and try again next year, hopefully they will have everything worked out by then.
Reply With Quote
  #229  
Old 03-14-2013, 08:46 AM
HBFOXJr HBFOXJr is offline
LawnSite Bronze Member
 
Join Date: Jul 2001
Location: Southern New Jersey
Posts: 1,700
Signed up in Nov 2011 and haven't seen significant improvements except for a rewrite of the user interface. It's a fabulous product for a more simplistic or first time scheduling software user.

I came over form 10 yrs at QXpress which let it self fall by the wayside with a lack of needed development. SA improved a number of fuctions over QXpress big time. It is not yet a product to get you in to the big time next level.

You can not create reports and the built in ones are not enough.
You can't identify people with no services such as cancels, or old estimates from prior systems that didn't buy.
You can't create a list for people that have one service but not another, in order to market services
A client can prepay online, but can't indicate what he is prepaying for, leaving us to sort it out.
There is no way to globally raise or change prices.
No way to convert an estimate to real work - must be re-entered

Processing credit cards is GREAT- and clients use the heck out of it
Scheduling and crew instructions works great
Leads and estimate creation + email sending and approval - the best

They need to make life easier by linking estimates to job/contract creation, make a way to change prices, filter clients in a flexible, useful way for reporting and marketing.
__________________
Harold
Reply With Quote
  #230  
Old 03-14-2013, 10:12 AM
BLC1 BLC1 is offline
LawnSite Senior Member
 
Join Date: Feb 2008
Location: Ohio
Posts: 653
What are the biggest problems/concerns about the product. Sounds like a lot of bugs but where is the biggest headache coming from?

Are they under staffed there or what? I know problems can't be fixed over night but, with team of people you think they could knock out little by little.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:10 AM.

Page generated in 0.07995 seconds with 10 queries