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  #11  
Old 03-30-2013, 10:37 PM
orangemower orangemower is offline
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Quote:
Originally Posted by Bassman View Post
Good point! I thought I would wait until I billed him to see what his response is if any. He will be paying less this month but more the next 7 months. I should have hashed it out as soon as he asked to go to per cut basis to understand why?
Most definitely. I would question it the day he said it.
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  #12  
Old 03-30-2013, 10:46 PM
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DLCS DLCS is offline
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he wants per cut so he can tell you to skip a week here and there.
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  #13  
Old 03-30-2013, 11:08 PM
dnc19694339 dnc19694339 is offline
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Originally Posted by DLCS View Post
he wants per cut so he can tell you to skip a week here and there.
that sounds like what it may be. Have to ask him why or maybe email him its a little less confrontational.
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  #14  
Old 03-30-2013, 11:26 PM
pseudosun pseudosun is offline
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If you're talking about a customer paying once a year; i don't think i could get any one of my customers to do that. Also, it'll feel like i'm not getting paid when i cut. I prefer pay after each cut; that's just me though. Just hint to him to not mention your arrangement to neighbors. He will feel like he's getting away with something.
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  #15  
Old 03-31-2013, 06:51 AM
orangemower orangemower is offline
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Originally Posted by pseudosun View Post
If you're talking about a customer paying once a year; i don't think i could get any one of my customers to do that. Also, it'll feel like i'm not getting paid when i cut. I prefer pay after each cut; that's just me though. Just hint to him to not mention your arrangement to neighbors. He will feel like he's getting away with something.
He's paying for a seasonal arrangement. Or once a month, 12 months a year.

If you feel like you're not getting paid then somethings wrong.
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  #16  
Old 03-31-2013, 09:26 AM
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Golfpro21 Golfpro21 is offline
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like others have said, you cut his price, your other clients will all hear about it

If he is such a "great client" why is he looking for a cheaper rate, that is not my definition of a great client
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  #17  
Old 03-31-2013, 09:39 AM
Choppin Choppin is offline
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In my area if you only mowed for people that would pay monthly year around you wouldn't make it here.... There is some that like to pay monthly but 90 percent pay per cut...
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  #18  
Old 03-31-2013, 09:43 AM
orangemower orangemower is offline
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Originally Posted by Choppin View Post
In my area if you only mowed for people that would pay monthly year around you wouldn't make it here.... There is some that like to pay monthly but 90 percent pay per cut...
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I bet I could get the majority to go with a smaller monthly payment for 12 months over a larger amount for 7-8 months.
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  #19  
Old 03-31-2013, 11:11 AM
herler herler is online now
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You do what you want but this customer's on their way out the door, so if you get smart on them by billing them the same amount per cut as per year then it won't be long before this customer wises up and is gone for good... As to whether they won't leave you any other which way, that I couldn't say.

But help me out here...
You asked if we have ever gave a DISCOUNT to keep a customer.
The simple answer is yes, I sure have.
But as things stand, you're not doing that.

So either cut their price or know they're on their way out and have made as much clear.
Again I couldn't say whether they'll keep you even if you do cut the price, they might not.
But I can almost absolutely guarantee they will leave if you don't.
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  #20  
Old 03-31-2013, 02:25 PM
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dwlah dwlah is offline
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I guess what im trying to say is if hes wanting a discount now what will he want down the road
Then what are you going to do when another customer comes to you and says hay can you cut me a deal like you did with this guy
You know they are going to talk its just a matter of when
He may be price shopping just dont know
Just sounds like a can of worms

Back to your question have I ever given a discount to keep a customer
Yes but with 20 20 hindsight I should have just let them go
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