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  #11  
Old 04-02-2013, 11:08 PM
herler herler is online now
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Join Date: Apr 2012
Posts: 3,612
Quote:
Originally Posted by SEB View Post
The Bid went up another $250 in labor which reflects what the customer added when they to extend the flower bed around the side of the house & run it all the way down the side of the house & it stopped once it reached the back of the house.

The moment I saw they had extended the beds when I arrived on the job site I called the customer & informed her I would need to rent a Tiller, I also informed the customer they we would need to put down top soil since we had to till up the sod that was against the house where the extended flowerbed was being made. I didn't think $250 more in labor was a lot & actually was going to charge instead of just $250 more in labor I was going to charge $400 instead with the added work of tilling & raking out all the grass from tilled soil.
Fine, but informing the customer that you need to rent a tiller doesn't ring cash in a customer's mind.
In your mind, telling the customer you have to rent a tiller means it is going to cost more.
In the customer's mind it means you are going to go rent one.
You know, stop calling to tell me that, go rent it already.

You need to clarify to the customer the exact dollar amount the bid is increasing by, you can even skip the explanation, just tell them it's going to cost $xxx more.

That having been said, if you had approval on that extra $250 that brings your total to $350 + $250 = $600

You might can get away with that, if she agreed to the $250.
And it's still a better shake than $250 to $350
Just not $970, whether you think it's fair or not.

You can only charge what the customer agreed to pay

Last edited by herler; 04-02-2013 at 11:12 PM.
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