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  #1  
Old 04-02-2013, 06:30 PM
CollegeMowers CollegeMowers is offline
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Join Date: Jan 2008
Location: Bend, Oregon
Posts: 108
Anngry Customer/ Thatching/ Im extremely frustrated.

A customer calls us 1/10 thatching jobs (may be exaggerating) where they go out the next week with a rake and pick up a bag full of thatch. They then call, proceed to tell us the job we did was poor, and explain they shouldn't have to pay the bill.

This is EXTREMELY frustrating. Last season we decided that we were going to drop thatching jobs all together because of this exact scenerio but then decided to continue doing them this spring. I train my guys 1 on 1 and make sure every-job they do is 100% perfection. In fact I have them catalog with their phones how many yards/buckets were removed from each property.

I am frustrated because 1.) I am going to lose out on revenue that is rightfully mine. 2.) the customer is unhappy and will never use our services again.

What do you guys do about this bs
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  #2  
Old 04-02-2013, 07:14 PM
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grandview (2006) grandview (2006) is offline
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Location: Lancaster N.Y.
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They were never going to pay you in the first place.
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  #3  
Old 04-02-2013, 07:19 PM
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Landscape Poet Landscape Poet is offline
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Location: Oviedo/Orlando
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Quote:
Originally Posted by grandview (2006) View Post
They were never going to pay you in the first place.
That would be my thoughts. Collect upfront for projects like this, atleast a majority of the amount due, enough to cover expenses at least. Set clear expectations for the customer, explain it, explain it again, then have them sign a form explaining the procedure you are going to perform and expectations clearly written out of what will be accomplished. Do that and I bet you will eliminate 98% of your problems related to this service.
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  #4  
Old 04-02-2013, 07:25 PM
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clydebusa clydebusa is offline
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Location: Tulsa Oklahoma
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Quote:
Originally Posted by grandview (2006) View Post
They were never going to pay you in the first place.
You are prob right.



I just do my main customers and don't do newbe customers.
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  #5  
Old 04-02-2013, 07:34 PM
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exmarkking exmarkking is offline
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Join Date: Mar 2008
Location: North Georgia
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From now on, 50%!down to start and the remaining due at completion
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  #6  
Old 04-02-2013, 07:55 PM
wahlturfcare wahlturfcare is offline
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Join Date: Jan 2006
Location: iowa
Posts: 491
I always have my guys take pictures before and after
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  #7  
Old 04-03-2013, 12:57 AM
Stillwater Stillwater is offline
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Join Date: Mar 2006
Location: The United States
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Customers that feel you do poor and incomplete work is bad for business. This needs to be corrected requiring a 50% deposit on a residential dethaching job is silly you guys really have time for that
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  #8  
Old 04-03-2013, 09:26 AM
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exmarkking exmarkking is offline
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Location: North Georgia
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it's not silly if its a one time service. If its a regular customer then it would be silly. We require 50% down on anything over 500.00.
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  #9  
Old 04-03-2013, 10:15 AM
Smallaxe Smallaxe is offline
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Join Date: May 2007
Location: Central Wisconsin
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We quit raking/dethatching years ago... get a backpack blower and call it good... whatever is STILL in the grass nedds to decay away into CEC/SOM for the overall health of the turf...
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  #10  
Old 04-12-2013, 09:51 PM
jonniebud jonniebud is offline
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Join Date: Jan 2013
Location: kelowna b.c
Posts: 32
if you take pics and the job was done correct and the guy bitches it wasn't done to his satisfaction and does not pay .id write it off as bad debt and never do a thing for them ever again .remember customer is always correct but you never have to work for them again.sooner or later they always seem to want to get **** done later and I'm always to busy
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