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Old 05-03-2013, 04:25 PM
Colaguy's Avatar
Colaguy Colaguy is offline
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Join Date: Mar 2013
Location: Pensacola,FL
Posts: 599
I sent a complaint email to Stihl & they sent me several NICE gifts-wow!

I sent the following email to Stihl re those defective gas caps:

"Is Stihl offering any financial refunds regarding these fuel caps? I purchased several fuel caps after the original caps stopped working. This was before said fuel caps were recalled. Even if I return the caps I bought to replace with new caps, I'm still out on the $ I had to spend out of pocket to replace the original caps on the Stihl products I bought before the toolless fuel cap recall. Thank you."


Response:


Mr. XXXX,

Sorry about the fuel cap inconvenience Mr. XXXX. Iíd be happy to send you some things to help make up for the money you spent on the fuel caps. If you will provide me with your address Iíd be happy to get a care package out to you today.

Regards,

Ryan Hughes
Technical Service
STIHL Southeast
---------------------

I wasn't expecting to receive anything worthwhile lol.

Good job Stihl!


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