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Old 05-03-2013, 04:25 PM
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Colaguy Colaguy is offline
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Join Date: Mar 2013
Location: Pensacola,FL
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I sent a complaint email to Stihl & they sent me several NICE gifts-wow!

I sent the following email to Stihl re those defective gas caps:

"Is Stihl offering any financial refunds regarding these fuel caps? I purchased several fuel caps after the original caps stopped working. This was before said fuel caps were recalled. Even if I return the caps I bought to replace with new caps, I'm still out on the $ I had to spend out of pocket to replace the original caps on the Stihl products I bought before the toolless fuel cap recall. Thank you."


Response:


Mr. XXXX,

Sorry about the fuel cap inconvenience Mr. XXXX. Iíd be happy to send you some things to help make up for the money you spent on the fuel caps. If you will provide me with your address Iíd be happy to get a care package out to you today.

Regards,

Ryan Hughes
Technical Service
STIHL Southeast
---------------------

I wasn't expecting to receive anything worthwhile lol.

Good job Stihl!


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  #2  
Old 05-03-2013, 05:14 PM
ncnurseryman ncnurseryman is offline
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So, what was it?
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Old 05-03-2013, 05:27 PM
larryinalabama larryinalabama is offline
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They use those stupid caps on the kombi chain saw attachment, it caused me to spill bar oil on the customers grass.

I just bought anothe kombi head, the homewoners model and it has a real nice gas cap not the crabby one that never goes back in properly.
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Old 05-03-2013, 09:41 PM
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Colaguy Colaguy is offline
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Location: Pensacola,FL
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Quote:
Originally Posted by larryinalabama View Post
They use those stupid caps on the kombi chain saw attachment, it caused me to spill bar oil on the customers grass.

I just bought anothe kombi head, the homewoners model and it has a real nice gas cap not the crabby one that never goes back in properly.


I hear you. I cant count the # of times I spill gas on clients grass lol. Stihl got lucky in that no Kombi ever caught on fire because of leaking fuel.

I bought another Kombi (110 model) last yr and it has a screw on cap like they had long before the bad gas cap came out.

Stihl dont make to many mistakes but that cap was a bad screw up. I hope they learned a serious lesson.
__________________
Stihl Kombi System
028 Super, 066 Chainsaws, PP 800 Pole Saw
F-150, F-350 Trucks
Ariens Rear Tine Tiller
(6) Trailers:
5x12, 6x12, 6x14, 8x16, 7x18, 6x22
Asus Transformer Infinity TY700 Tablet
Galaxy S3
Bananalogist




If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.

Red Adair
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