Register free!
Search
 
     

The Green Industry's Resource Center


Click for Weather
Reply
 
Thread Tools Display Modes
  #11  
Old 05-11-2013, 10:33 PM
georgialawn88 georgialawn88 is offline
LawnSite Senior Member
 
Join Date: Apr 2012
Location: atlanta georgia
Posts: 938
Quote:
Originally Posted by CLARK LAWN View Post
So if you take your truck in to get work done and they do it half assed you would be okay with that?
Posted via Mobile Device
thats different. i wouldnt mess with effeciency hes a good dude. his statments r true and u could learn a lot from him
Reply With Quote
  #12  
Old 05-11-2013, 11:39 PM
Armsden&Son Armsden&Son is offline
LawnSite Bronze Member
 
Join Date: Jan 2013
Location: adirondacks, NY
Posts: 1,875
No, of course he wouldn't..... Because he is not the boss at the Truck Repair Shop.... You completely missed the point... The guy who started the truck repair shop is an absolute animal..... He know's how to fix everything and how to do it fast. He's good with the numbers, he's great with the customers.. and he treats his employees well. That's why he decided to go into business, because he knows that he has a natural talent for Truck Repair. He knows that he can compete in the market because of his experience, professionalism, know-how, and ability to look to the future and spot trends... So when he hires employees, he hopes that they will have 75% of the "stuff" that he has.... But in reality he knows that he will be getting people with half of the passion and drive that he has for Truck Repair... And he has to accept that because the world is full of leaders and followers, go-getters and no-getters....
Reply With Quote
  #13  
Old 05-12-2013, 12:43 PM
TPendagast's Avatar
TPendagast TPendagast is offline
LawnSite Gold Member
 
Join Date: May 2008
Location: Wasilla, AK
Posts: 3,466
Quote:
Originally Posted by 93Chevy View Post
Quit treating them like kids and they'll stop acting like kids. I understand there's a time to yell, but never threaten your guys. What would you do if you in their shoes? What's happening to make them not want to listen? I just quit a pretty good job as a field supervisor for 5 grass crews because upper management didn't understand how to manage people. I show up on time every day and only called off once in over two years I've been there. I worked more hours than any of the other 30+ employees last year and you know what my reward was? A scolding about too much overtime. How does that make me want to work hard anymore? It doesn't. I can take a lot of crap and some people even think I'm a push-over. But I'm not going to stay on if I poured my blood out for two years and don't even get one measly "thanks for working late tonight."

I know I ventured off topic for a bit, but as a manager, you're responsible for your employees. If your employees are unhappy, look at yourself. What am I doing wrong that's making them feel that way? If your employees don't listen, look to yourself to figure out why. Sure, you get bad employees that need to be removed, absolutely. Not every guy can be managed. But instead of making them fearful of losing their jobs or even worse making them angry at you, help them to feel good about making your job easier.

And don't get me wrong, I'm not saying you should coddle your employees or treat them like spoiled children. Treat them like adults. As a leader, you need to show that you have their back, but aren't willing to be walked on. They don't put something back, call them on it. They don't do what you want, call them on it. Suspend them, issue a written warning. But if you change your mindset to "how can I help them do their jobs better" from "what the eff are they doing," you might notice some slow changes.

Professionalism starts from the top and works its way down. If you want your employees to be the best, you have to try your hardest to be the best.

Maybe I'm wrong, but I've watched over 12-14 employees for a couple years and I wasn't in the position to fire any of them. Which means I had to deal with what I was given. Being a consistent force of strength, cool demeanor, and compassion goes a lot further in my opinion than fear.

And every day I'd go home thinking about how poorly I did working with them.
Chevy,
Everyone gets scolded if there is too much OT. What you need to show, on paper is the justification FOR that OT with added sales and higher profit margins (and yes it possible to do even with OT)
If you didnt HAVE that and all that OT was butt picking, then thats why you got a scolding.
Two years with a lawn company might as well be the same as saying 10 months, because that's ALL the "go time" you have in this industry. so that being said, that's not a lot of time put into a company. I know guys who have worked for brickman for 12 to 15 years.

so with that being said, that hardly makes you an expert on how to manage people. MOST people are lazy, think they know better, or are trying to find a way to not work so much, Take a snap shot of the living room in a house these workers live in, do they pick up their own stuff? or just leave it lying around.

They get attitudes that they dont have to do that, someone else should. work ethic is a disappearing thing in this country. Especially when what you are paying someone is scary close to what they could get if your fired them and they collect unemployment.

It's all about motivation. Instead of a system where everyone starts with an A, Give them a system where everyone starts with a D -, you want to work here? You earn your pay. EVERYONE starts with a 8/hr, if the stuff is done my way? thats $1, if you put back your tools $1, if the equipment is greased and not broken lost or stolen? $1, no call backs from customers this week? $1. You beat your times? $1...and so on. That's $13 an hour if they do things YOUR way, and $8/hr if they do things THEIR way.... its their choice. Come up with TEN things you want them to do. The guy who does it all is the perfect employee and is WORTH $18/hr.
Reply With Quote
  #14  
Old 05-12-2013, 04:01 PM
Mayor of Mow Town Mayor of Mow Town is offline
LawnSite Member
 
Join Date: Jan 2013
Location: Australia
Posts: 76
Have you tried quick end-of-job checklists, so they don't leave the property until they have spent 30 secs or so essentially signing off they they have completed A, B & C (the things that you identify as the most important things to do, such as 90 degree edges?)
Reply With Quote
  #15  
Old 05-12-2013, 06:03 PM
seabee24 seabee24 is offline
LawnSite Senior Member
 
Join Date: Mar 2009
Posts: 619
I have my own share of employee problems. Here is my take from what I'm learning.

1. putting back tools is basic stuff. If they cant put back their tools you might as well have hired 3 yr olds, because they don't pick their toys either. I would reconsider hiring better guys

2. having a person that is held accountable for a task like keeping the shop clean helps when the item or area is "common" to many people. I expect a crew leader to keep his truck clean. But for areas like the shop with multiple people and crews, I would just pick someone and hold them accountable for it. Odds are if they do take the new task seriously they will put some pier pressure on the other guys to help out by putting tools away.

3. If the guy isnt mowing the way you want him. Ask him once show him once. Then remove the guy from the mower, hand him a line trimmer for a day. Then ask him to come into the office a the end of the shift. explain to him that if he cant mow your way, then he can have a line trimmer in his hands, and BTW" I have to lower your pay because your back to being a basic labor. -- so when I say mow my way.... you better do it."

If he still doesn't, get someone else on the machine.

4. Have a training session on payday. Hold their checks until the very end of the day. Tell them you have been too busy cleaning and fixing their screw ups that you havnt even had a chance to write paychecks. And that once the shop is clean, and things are mowed the way you want them you will take the time to write some checks. I would remind them that your job is to write their checks, and their job is to listen and do as instructed. If they cant do their job, why should you do yours? Now that's a dangerous line, and you do have to pay them on-time. But hold them late, clean the shop, then have them come into your office 1 at a time. Give them a check, remind them of the above. Sorry to bad the banks are closed for the day, but sometimes that drives a point home. Then day before next payday, just remind them of what happened last week.

5. If that doesn't work. I hold a meeting, and say I just cant stay in business paying what I am. I have to bring another guy on to clean up your mess, so I'm taking $1.00 per hour from everyone's pay to hire someone to come in on the weekend and clean up.

besides all that - these are really just games to get people to think. sometimes the games work, sometimes they don't. Really if you have to ask more than once you hired the wrong people.

I hired plenty of wrong people too.
Reply With Quote
  #16  
Old 05-12-2013, 08:19 PM
McFarland_Lawn_Care's Avatar
McFarland_Lawn_Care McFarland_Lawn_Care is offline
LawnSite Bronze Member
 
Join Date: Jan 2007
Location: Sedgwick, Maine
Posts: 1,104
Some good ideas on this thread so far. I like the concept of a pyramid of accountability and responsibilities. Where you place specific jobs and responsibilities with employees. The key to remember is that when I give someone a responsibility and describe how I want it done, then they need to be given room and freedom to get it done. Should crew leaders be in charge of setting their crew's schedule for the week or should 1 person set everyone's schedules? It get's tricky when I set everyone's schedule and jobs for the week, then an "odd job" may come up (like a 6 hr chipping job or something). I would love to assign it to a crew leader and forget about it, but how can he schedule and get the job done if I'm doing all the scheduling, you know? I'm pretty tired, so there's probably a simple answer that I'm not seeing.

What do you guys do?
Reply With Quote
  #17  
Old 05-13-2013, 06:40 AM
93Chevy's Avatar
93Chevy 93Chevy is online now
LawnSite Fanatic
 
Join Date: Oct 2007
Location: Pittsburgh
Posts: 32,491
Quote:
Originally Posted by TPendagast View Post
Chevy,
Everyone gets scolded if there is too much OT. What you need to show, on paper is the justification FOR that OT with added sales and higher profit margins (and yes it possible to do even with OT)
If you didnt HAVE that and all that OT was butt picking, then thats why you got a scolding.
Two years with a lawn company might as well be the same as saying 10 months, because that's ALL the "go time" you have in this industry. so that being said, that's not a lot of time put into a company. I know guys who have worked for brickman for 12 to 15 years.

so with that being said, that hardly makes you an expert on how to manage people. MOST people are lazy, think they know better, or are trying to find a way to not work so much, Take a snap shot of the living room in a house these workers live in, do they pick up their own stuff? or just leave it lying around.

They get attitudes that they dont have to do that, someone else should. work ethic is a disappearing thing in this country. Especially when what you are paying someone is scary close to what they could get if your fired them and they collect unemployment.

It's all about motivation. Instead of a system where everyone starts with an A, Give them a system where everyone starts with a D -, you want to work here? You earn your pay. EVERYONE starts with a 8/hr, if the stuff is done my way? thats $1, if you put back your tools $1, if the equipment is greased and not broken lost or stolen? $1, no call backs from customers this week? $1. You beat your times? $1...and so on. That's $13 an hour if they do things YOUR way, and $8/hr if they do things THEIR way.... its their choice. Come up with TEN things you want them to do. The guy who does it all is the perfect employee and is WORTH $18/hr.
I wasn't picking my butt on the clock, I was doing what I was told every day. They say come in at 6, I come it at 6. They say take care of these properties, I get back at 7pm, not my fault. I never purposefully wasted company time for a higher paycheck. Of course I'm not perfect and didn't run around full speed all day but I didn't sit at the garage at 8pm waxing mowers.

And also I'm sorry if I came across as an "expert"...not my intention. I personally think I'm terrible but somehow I get results. I wasn't sure how to word my post to sound otherwise, so I can definitely see how it came across a little too self-appreciating. Not my intention at all. Maybe next time a thread like this comes along, I'll give my two cents without my life story
__________________
"Please report all incidents of vomitus and fecal contamination to management immediately"

Pittsburgh/Western PA Landscapers Networking Thread

For Sale Chevy truck parts
Reply With Quote
  #18  
Old 05-13-2013, 06:29 PM
bjm95 bjm95 is offline
LawnSite Member
 
Join Date: Oct 2009
Posts: 52
Great Advice Seabee Thank you!
Reply With Quote
  #19  
Old 05-13-2013, 06:32 PM
bjm95 bjm95 is offline
LawnSite Member
 
Join Date: Oct 2009
Posts: 52
Quote:
Originally Posted by Mayor of Mow Town View Post
Have you tried quick end-of-job checklists, so they don't leave the property until they have spent 30 secs or so essentially signing off they they have completed A, B & C (the things that you identify as the most important things to do, such as 90 degree edges?)
Tried but the list doesnt get used. When I say "did you check the list" they just say yes even though it hadnt moved from the spot it was in the morning.
Reply With Quote
  #20  
Old 05-13-2013, 08:53 PM
McFarland_Lawn_Care's Avatar
McFarland_Lawn_Care McFarland_Lawn_Care is offline
LawnSite Bronze Member
 
Join Date: Jan 2007
Location: Sedgwick, Maine
Posts: 1,104
wow, so not only will they not listen to what you want, but they also lie about what was done. Do they undestand why it is necessary? You need to crack down somehow....remove special privileges, take them out to lunch if they do it right for a week or a month to start......if they still don't get it you need to crack down. 1 guy on each crew should be in charge and responsible for the rest, if he is not doing it right, then he loses the position of leader and the pay of that position and it will be offered to anyone who can step up and fill it properly.

Just tossing out some ideas.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 01:43 PM.

Page generated in 0.08275 seconds with 9 queries