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  #21  
Old 05-18-2013, 11:12 PM
greendoctor greendoctor is offline
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Join Date: Mar 2008
Location: Honolulu, Hawaii
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Had to look. There are lots of used Nationals, Toro, JD, and Jacobsen reels for sale on Ebay. Golf courses also sell stuff off as well. The cost of replacing consumable parts is not as bad as having to buy it new. A National is almost $20,000 brand new. The others cost as much as a BMW.
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  #22  
Old 05-19-2013, 08:59 AM
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Efficiency Efficiency is online now
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Join Date: Apr 2011
Location: zone 6
Posts: 978
Quote:
Originally Posted by inzane View Post
so yeah, i know customers will come and go.. but particularly bummed out today about a customer who had one treatment, and waitied 4 weeks and cancelled due to weed control results after one treatment. the lawn was clean when i started, mabee a few weeds here and there. I used three-way this time, 1 oz per 1,000 Sq. Ft. I normally get pretty good results with three-way, not as good as speedzone though.. The weather was a little cooler when i sprayed last month, i know this had alot to do with results. However, the lawn was cut shorter then, he could have had some poa that i didn't see, (didn't notice any) i dunno, it just really sucks when somebody can't even give me a chance like that. I do free service calls, I would have come back out if he would have called. We are seeing weed breakthrough all over with the spring rains, that poke salad, aka pigweed is comming up all over... such a pain in the butt. Haven't had many complaints this year so far except the one guy.. I have a few lawns that did not respond as well as i would have liked to the fall pre-emergent but overall nothing major.

On most of my new starts i've used speedzone, and have had plenty callbacks on how amazed they were at how fast the results were.. but three-way, i get my first cancel. lol. I think this is one of those customers that expects everything to happen in one visit, and expects 100% control at all time. I have had decent results with three-way though, really don't know what this guys prob is, he doesn't want me to take a look. I kinda feel bad, almost want to send him his money back.. almost. I always try to do everything possible to make things right for all my customers no matter how difficult they may be. hah, so i guess i'm just venting here.. I am letting it ruin my whole weekend.
Dont let this bother you. They are doing you a favor by making your future life less stressful! They come and go, its.your net client growth that matters. Besides, he might not have been honest with his cancel reason amyways (most are not). Water under the bridge.
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Last edited by Efficiency; 05-19-2013 at 09:03 AM.
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  #23  
Old 05-19-2013, 11:06 AM
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rcreech rcreech is offline
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Join Date: Feb 2007
Location: OHIO
Posts: 5,690
I used to take it very personal

Not now

Now when we have a cancel I ask "how much did they spend with us"

If under $500 a year I don't sweat it

If over $500 I may call them and try to save them if I like them

You will see many come and go

It's your core customers that are loyal and they are the ones that pay the bills

U just can't make them all happy and it takes a while to learn that
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  #24  
Old 05-20-2013, 02:27 PM
Djk83 Djk83 is offline
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Join Date: Sep 2012
Location: Kingston, ma
Posts: 8
I try to be very upfront with the customers and tell them it may take a couple applications especially with the hard to control weeds. Losing a customer like that in my route is often a blessing.
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