Register free!

The Green Industry's Resource Center



Reply
 
Thread Tools   Display Modes
  #17821  
Old 05-20-2013, 08:56 PM
greenstar lawn's Avatar
greenstar lawn greenstar lawn is offline
LawnSite Senior Member
 
Join Date: Feb 2009
Location: Michigan
Posts: 648
Lawns sure are dry on east side
Posted via Mobile Device
Reply With Quote
  #17822  
Old 05-20-2013, 11:16 PM
Outdoors_Unlimited's Avatar
Outdoors_Unlimited Outdoors_Unlimited is offline
LawnSite Senior Member
 
Join Date: Apr 2009
Location: Oxford, Michigan
Posts: 449
Quote:
Originally Posted by terrapro View Post
I never expected this year to be this good. This is crazy, I don't know about you guys but I have a ton of work!
I'm having my best year so far. I'm slammed to the point I'm sure I loose a few because I can't get there quick enough. I'm at the point now of telling any new project that I'm not really interested in that it'll be July/August before I can give them a slot.

I hate turning work away, but I'm finally learning you end up further ahead turning away jobs that aren't as profitable.
Posted via Mobile Device
Reply With Quote
  #17823  
Old 05-20-2013, 11:46 PM
3rdDayBrad 3rdDayBrad is offline
LawnSite Member
 
Join Date: Feb 2012
Location: MI
Posts: 70
This season is starting out great for me also. I too am surprised at how busy we are now that the weather has finally broke.
2 months out with work, and still getting the calls. Funny thing is, people don't seem to mind it when I tell them I can meet with them now, but won't be able to begin the job until mid-July.

And this is all happening without me sacrificing my pricing just to be 'competitive' with everyone else. I am confident in my work/workers and charge accordingly.

Hope everyone is experiencing a better season also. Be safe!
Reply With Quote
  #17824  
Old 05-21-2013, 08:08 PM
Superior L & L's Avatar
Superior L & L Superior L & L is offline
LawnSite Senior Member
 
Join Date: Mar 2007
Location: Michigan
Posts: 565
Anyone able to do a areation in royal oak
Posted via Mobile Device
Reply With Quote
  #17825  
Old 05-21-2013, 09:32 PM
Lightningllc's Avatar
Lightningllc Lightningllc is offline
LawnSite Senior Member
 
Join Date: Mar 2010
Location: South Lyon , MI
Posts: 329
Aeration.
Posted via Mobile Device
Reply With Quote
  #17826  
Old 05-21-2013, 10:22 PM
reliablelawn reliablelawn is offline
LawnSite Member
 
Join Date: Mar 2011
Location: Detroit MI
Posts: 118
What do you all do for storage? I'm at the point now where working out of my family's garage is being pushed to the limit. I'm looking for a 1-1.5k sq ft building in Ferndale/hazel park/oak park with no luck
Reply With Quote
  #17827  
Old 05-22-2013, 11:35 PM
JCLawn and more's Avatar
JCLawn and more JCLawn and more is offline
LawnSite Fanatic
 
Join Date: Sep 2009
Location: MI
Posts: 5,062
Quote:
Originally Posted by Outdoors_Unlimited View Post
I'm having my best year so far. I'm slammed to the point I'm sure I loose a few because I can't get there quick enough. I'm at the point now of telling any new project that I'm not really interested in that it'll be July/August before I can give them a slot.

I hate turning work away, but I'm finally learning you end up further ahead turning away jobs that aren't as profitable.
Posted via Mobile Device
This brings me to my question. How have you guys been with customer service while being slammed? I give myself a D right now. I had 23 voice mails in 2 days.
Posted via Mobile Device
Reply With Quote
  #17828  
Old 05-23-2013, 07:04 PM
hosejockey4506 hosejockey4506 is offline
LawnSite Member
 
Join Date: May 2006
Location: Fenton, Michigan
Posts: 9
We are looking to hire a lawn maintenance crew member in the fenton area pay dependent on experience. 40-50 hours a week minimum if any one has any leads on people looking for work.

810-625-0631
__________________
Reply With Quote
  #17829  
Old 05-23-2013, 09:01 PM
Outdoors_Unlimited's Avatar
Outdoors_Unlimited Outdoors_Unlimited is offline
LawnSite Senior Member
 
Join Date: Apr 2009
Location: Oxford, Michigan
Posts: 449
Quote:
Originally Posted by JCLawn and more View Post
This brings me to my question. How have you guys been with customer service while being slammed? I give myself a D right now. I had 23 voice mails in 2 days.
Posted via Mobile Device
I have had the same issue lately. I came to the conclusion though that if I want to get anything done, I have to let VM catch it.

I then screen through my calls at night, and call back the leads I'm interested in.

I have all of my yearly maintenance peoples phone numbers stored in my contacts, and call them back between job sites when I see they call. I also have the visual vm option on my phone, so I can listen to the calls from maintenance people without having to listen through all of the voicemail.

Another thing I've done is push it to clients that I use texting, and many of them understand the benefit of communicating that way.

I would say I've been handling it the best I can as an operator who works in the field.
Posted via Mobile Device
Reply With Quote
  #17830  
Old 05-23-2013, 10:21 PM
JCLawn and more's Avatar
JCLawn and more JCLawn and more is offline
LawnSite Fanatic
 
Join Date: Sep 2009
Location: MI
Posts: 5,062
Quote:
Originally Posted by Outdoors_Unlimited View Post
I have had the same issue lately. I came to the conclusion though that if I want to get anything done, I have to let VM catch it.

I then screen through my calls at night, and call back the leads I'm interested in.

I have all of my yearly maintenance peoples phone numbers stored in my contacts, and call them back between job sites when I see they call. I also have the visual vm option on my phone, so I can listen to the calls from maintenance people without having to listen through all of the voicemail.

Another thing I've done is push it to clients that I use texting, and many of them understand the benefit of communicating that way.

I would say I've been handling it the best I can as an operator who works in the field.
Posted via Mobile Device
I try to use texting a lot. I ended up leaving a guy out in the cold last week saying I was going to do this and that and totally forgot about it, didn't mean too. I've never had these issues till last fall. Also a fault of mine is when I go into work mode I won't make or take calls. I could literally be on the phone all day I think so when that happens I go emergency only phone calls.
Posted via Mobile Device
Reply With Quote
Reply

Tags
alternative landscaping

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump





Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright ©1998 - 2012, LawnSite.comô - Moose River Media
All times are GMT -4. The time now is 11:46 PM.

Page generated in 0.24959 seconds with 10 queries